Flying Tiger Copenhagen - Store Manager - Eaton Centre

Who are we?

Fox Group, a leading and fast-growing retailer with over 10,000 employees globally, is proud to partner with Flying Tiger Copenhagen to bring this unique shopping experience to Canada. As part of our expansion, we aim to establish Flying Tiger Copenhagen as a key player in the Canadian retail landscape, complementing our existing operations of Mango, Laline, Fox Home, and Nike (operated by Retailors). This collaboration marks an exciting chapter in our journey to become the number one leading group in the retail industry in Canada. With numerous growth opportunities and expansions on the horizon, now is the perfect time to join our team and turn your retail job into your dream career.

Flying Tiger Copenhagen is a Danish lifestyle retail chain that began in 1995 with a single store in Copenhagen, where every item was priced at 10 Danish kroner. The name "Tiger" plays on the Danish word "tier" (pronounced tee-uh), meaning ten kroner, which phonetically resembles the English word "tiger" . Over the past three decades, the brand has expanded to over 1,000 stores across 42 countries, with its largest markets in Denmark, the United Kingdom, Italy, and Spain. Flying Tiger Copenhagen offers a wide array of products, primarily focusing on accessories and toys, all designed to bring a sense of fun and surprise to everyday life. The store layout is intentionally maze-like, encouraging customers to embark on a "treasure hunt" experience, with at least 300 new items introduced each month

Job Description – Store Manager

Who are we looking for?

We are looking for a Store Manager who is an energetic, hands-on leader with a passion for retail, creativity, and customer experience. The ideal candidate thrives in a fast-paced, dynamic environment and can motivate, inspire, and develop a team while delivering a fun and engaging shopping experience that reflects the unique spirit of Flying Tiger Copenhagen.

Key Responsibilities

• Act as a brand ambassador, creating a fun, welcoming, and engaging store atmosphere for both customers and team members
• Lead by example to deliver an exceptional customer experience through storytelling, product engagement, and service
• Communicate clear goals, priorities, and expectations, and monitor team performance against key business metrics
• Recruit, train, coach, and develop a high-performing team, with a strong focus on engagement and succession planning
• Drive sales performance by executing action plans focused on key KPIs (sales, conversion, items per transaction, average basket)
• Deliver regular team briefings to share product knowledge, campaigns, and commercial priorities
• Ensure excellent execution of merchandising and visual standards, aligned with Flying Tiger Copenhagen’s concept and seasonal changes
• Oversee daily store operations, including inventory management, stock flow, and back-of-house organization
• Maintain a clean, safe, and inspiring store environment that reflects the brand identity
• Optimize store resources and control expenses while maintaining operational efficiency
• Ensure compliance with all local regulations, company policies, and health and safety standards
• Support new store initiatives, promotions, and product launches with enthusiasm and creativity
• Perform other related duties as required
• Process transactions accurately and efficiently using POS systems
• Utilize the company’s mobile application to manage daily workflows, conduct store audits and visits, complete surveys and checklists, capture and upload photos for documentation, and leverage insights to ensure operational compliance and drive store performance
• Create, manage, and optimize daily and weekly staff schedules to ensure adequate coverage, operational efficiency, and alignment with business needs

Required Skills & Experience

• Minimum 3 years of retail management experience (lifestyle, specialty, or high-volume retail preferred)
• Strong leadership skills with the ability to engage, motivate, and develop teams
• Passion for delivering exceptional and memorable customer experiences
• Experience in fast-paced, high-turnover product environments is an asset
• Strong organizational and operational skills, including inventory and stock management
• Commercial mindset with the ability to drive sales and achieve KPIs
• Comfortable using retail systems and Microsoft Office tools
• Flexible availability (weekends, evenings, and holidays as required)
• Ability to lift and move merchandise (up to ~50 lbs) as needed
• Comfortable using ladders or step stools
• Ability to perform physical tasks such as bending, reaching, and carrying items

Why Join Flying Tiger Copenhagen?

Be part of a unique and growing global brand where creativity, fun, and customer experience are at the heart of everything we do. You’ll have the opportunity to make an impact, grow your career, and lead a team in an inspiring retail environment.

Pay range: $60,000 - 70,000/annually

This is a vacant position.

Fox Group is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified candidates, including those with disabilities. Accommodations are available upon request throughout the recruitment process and will be handled confidentially.