Customer Support Specialist

Cyprus·LimassolFull-timemid

Customer Support SpecialistCustomer

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Key Responsibilities

Provide answers to customers by identifying problems and assisting with incoming queries by telephone,

Technical Tools

Customer Support SpecialistCustomer

~1 min read

→Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
→Educating clients on how to use the Company’s website and trading platforms
→Communicating with clients regarding the company’s products and services via telephone, email and live chat
→Assisting other departments

Excellent written and spoken English (additional languages are a plus)
Strong communication skills across live chat, email and phone
Customer oriented mindset with good problem solving ability
Prior experience in customer support, and particularly in forex, CFDs or the wider financial services industry, will be considered an advantage
Willingness to learn and adapt in a fast-paced environment
Ability to work rotation shifts Monday - Friday 08:00 - 16:00 or 16:00 - 24:00
Ability to work on public holidays and one Saturday & Sunday a month

Join a certified Great Place to Work® organization reflecting our commitment to employee well-being
Welcoming, young and multicultural team with approachable leadership and mentoring opportunities
Structured training and professional development budget to support your growth in IT
Competitive remuneration package with regular performance reviews
Vibrant company culture with team activities and global celebrations
Modern office in an easily accessible location with company-provided facilities
Free access to sports and wellness facilities across the country
Free company-provided parking
Medical insurance and pension fund after probation period
Birthday gift and a day off on your birthday
Visa and work permit support if required