Ice Rink Shift Leader - Part Time - Guildford Spectrum

At Freedom Leisure, we’re all about positive vibes, great people and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools - but at the heart of it all, it’s our people who make the difference.

As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure.  We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive and accessible to everyone - because everyone deserves to feel good.  We’re all about delivering amazing customer service with a smile - every single day. We create spaces where people feel at home, supported and inspired.

If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us.  You don’t need to be an expert to get started - we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow.  Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.

We’re proud to be a workplace where everyone is welcome, valued and supported to thrive - because when our team reflects the communities we serve, we all grow stronger together.

We are looking for a Ice Rink Shift Leader to join the team. You will be working in co-operation with the Ice Duty Manager and the team in all aspects of the operations of the Ice Rink. We are looking for someone to support the Duty Managers to ensure the facilities are operating within required standards of quality and customer service. Someone who is customer focused and able to deliver exceptional customer service at all times.

• To support the supervisory team in the effective operation of the Ice Rink facilities on a day-to-day basis.
• To provide the highest standards of customer service and safety at all times in accordance with the policies, procedures and systems.
• To contribute to operating the Ice Rink facilities in a professional and business orientated manner, in accordance with the organisations aims and objectives.
• To work in co-operation with the Ice Duty Managers, Assistant Ice Manager and ICE Team in all aspects of the operations of the Ice Rink.
• To monitor, train and supervise Ice Rink colleagues to ensure that standards of customer service are maintained.
• Team orientated approach, able to work across organisation boundaries and demonstrate interest and be supportive of the work of colleagues.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.