Product Manager

Bored with incremental improvements to PDPs, catalogs, and search but still in love with the potential impact of ecomm tech? Come talk to us. 

We’re looking for hungry PMs who have experience guiding site visitors through checkout and want to apply that skill to a next-level challenge. 

Fresh Prints is the largest collegiate custom apparel company in the US, which means the “product” we sell is an infinite set of permutations across: Design + Garment + Print Method. To make things even harder, when a customer creates one of those permutations, we have to actually physically produce it, which means our ecomm tech must also apply all appropriate constraints.

We’ve built and released a design tool, website, management portal, and checkout experience in house to allow for that, but we have a ways to go to scale it well. So you’ll answer questions like: 

• How do we offer our customers the optionality their creativity demands without overwhelming them with too many decisions? 
• Which parts of the journey are too complicated? 
• How do we make complex tradeoffs feel intuitive? 
• How do we design flows that adapt as constraints change downstream?
• Where should we hard-block vs soft-guide vs warn?

Some solutions will demand changes to our customer-facing tech, others will require better data structures, and many will leverage gen AI and the MCP endpoints we’ve developed.

You’ll be expected to lead on Product for all of that and everything in between. You’ll own the customer-facing e-commerce and design experience end-to-end.

That includes:

• The product selection and configuration flows
• The design tool and its constraints
• The logic that determines what is possible, recommended, or blocked
• The feedback customers get when they make a choice
• The tradeoffs between flexibility, usability, and operational reality

• Great products come from sharp judgment, not process theater, but strong execution is all about process discipline 
• The best teams optimize for learning speed and business impact, not org charts or titles
• Product is a team sport that requires deep collaboration, technical curiosity, and low ego
• AI will fundamentally change how products are discovered, built, and scaled
• Great leaders set an uncompromising bar for quality 
• Product managers shouldn’t be gatekeepers, but force multipliers, using judgment, taste, and context to unlock speed across the org

• Collaborate actively with our Product Designers and Engineers 
• Own the executional rhythm for your product area, ensuring work moves from idea to shipped without unnecessary drag
• Partner with engineering leadership to plan sprints and milestones grounded in real tradeoffs, not wishful timelines
• Break complex, systems-heavy work into executable slices that deliver value incrementally
• Maintain a clear, prioritized backlog that reflects customer impact, technical reality, and business goals
• Actively manage scope, sequencing, and dependencies to keep teams moving fast without sacrificing quality
• Ensure teams leave sprint planning with shared understanding and confidence, not ambiguity
• Surface risks early - especially where constraints or edge cases could derail delivery downstream
• Adjust plans quickly as new information emerges, without thrash or loss of momentum

• Own the vision and execution of our customer-facing e-commerce experiences
• Work with our Product Design team to create flows that guide customers through complex, multi-step decisions
• Balance choice, clarity, and constraint to maximize successful outcomes

• Partner with engineering to model product rules, dependencies, and limitations
• Define how constraints surface in the UI (block, warn, suggest, auto-adjust)
• Ensure edge cases are handled intentionally, not accidentally
• Design scalable and flexible tech that empowers our Ops and Marketing team to keep innovating on our product offering rapidly 

• Use data and customer feedback to continuously refine decision flows
• Lead successful launch and implementation plans so that the tech has the impact it needs to have 

• 25 Engineers (including QA)
• 5 Product People
• 4 Product Designers

The team is young, sharp, and lean. 

• Up to 4 years of product management experience in fast-moving, product-led organizations
• Strong technical fluency - you can reason about systems, APIs, and architecture even if you don’t implement them
• Deep curiosity about AI and how it changes product discovery, delivery, and scale
• Proven ability to operate in ambiguity and turn it into momentum
• Experience working closely with engineering leaders as true peers
• High standards, strong judgment, and a bias toward action
• High ownership and a genuine love of building great products