Ocean Business Support Specialist (Bilingual English/Korean)

Since its inception in 1995, FNS has been focused on providing the best total logistics services by implementing our core values: trust, communication, team play, challenge, and balance. Through trust, we can be a logistics partner that customers trust with a diverse group that works together based on a strong, unified belief. By communicating with and accommodating the voices of customers and co-workers we can deliver the best services. Our team play is enhanced by the appreciation and cooperation with each other with a focus on a singular goal. Challenging the status quo and innovating, FNS is unafraid of failure and strives to develop and improve our processes. Work-life balance strives to provide individuals with happiness to achieve and grow together.

For 2025, we have set out to become one of the nation’s top 25 logistics companies with more than $1,500M in sales, with the best employee and customer satisfaction, and a network of over 100 different partners.

To achieve our goals, there is an emphasis on three traits of work. We promote a family-like working environments allow us to help promote every member’s work-life balance, allowing us to develop cooperation and care for one another like family. We are nominated by our customers whom we can grow with based on a trusting relationship between our services and our customers. We specialize fields of work where professionals can nurture their talent, and we focus on every member’s work-life balance so that members may cooperate and care for each other like family. Our core values are integral to the success and growth of FNS.

To Discover more, please visit our website at http://www.fnsusa.com

• →Optimize nationwide cargo operations, with a focus on Control Tower activities to ensure smooth, end-to-end operational visibility and execution
• →Develop and implement strategic initiatives to address operational challenges and improve process efficiency across all branches
• →Independently manage irregularities and delivery exceptions, including root-cause analysis and process improvement to prevent recurrence
• →Support the claims process, assisting in negotiations and discussions with responsible parties to ensure fair and timely resolution
• →Build and maintain strong collaborative relationships with shipping lines, motor carriers, and 3PL providers, ensuring alignment on service quality and operational performance
• →Prepare business reports, participate in division-level projects, and drive workflow automation through system development and operational process optimization
• →Analyze operational KPIs and performance metrics, providing actionable insights to drive continuous improvement in delivery performance and overall logistics efficiency

• Experience in logistics operations, freight forwarding, 3PL coordination, or cross-border fulfillment preferred
• Proven experience and understanding of transportation, shipping lines, and port operations in U.S. including operational practices and regulatory environment
• Strong track record in claims management, including supporting negotiations and discussions with responsible parties to ensure fair and timely resolution
• Demonstrated ability to analyze operational KPIs and performance metrics, and translate insights into process improvements
• Proven experience in managing collaborative relationships with shipping lines, motor carriers, and 3PL providers
• Excellent problem-solving skills with the ability to resolve complex operational issues across multiple stakeholders
• Strong communication and leadership skills, with experience in guiding junior operations staff
• Fluency in Korean and English is required

The base salary range for this role is between $55,000 - $70,000/ Salary, depend on your experiences, qualifications, and skills.