Service Technician

• →Troubleshoot and repair field devices and cabling.
• →Capable of providing end-user training.
• →Computer skills and the ability to troubleshoot network connectivity issues.
• →Strong customer communication skills including the ability to defuse customer anxiety and or conflicts.   
• →Uphold the highest installation standards in the industry.
• →Provide daily updates to direct supervisor for scheduling purposes.
• →Identify and coordinate supply of special tools and or equipment to facilitate repairs.
• →Can complete paperwork and service tickets in a timely and professional manner.
• →Ensure the project site is cleaned and secured each day before closing work.
• →Ensures all safety requirements and PPE are utilized.
• →Ensures RMA equipment is returned to the shop with the associated information.
• →Additional duties may be assigned and functions may be modified according to business necessity.

• College or Trade School Degree Preferred, must have High School Diploma or GED.
• Minimum of 7-years of experience installing security and fire alarm systems for commercial businesses.
• Proficient computer skills for customer communication, project planning and system programming.  
• Experience with Software House, Honeywell ProWatch, Galaxy Controls, and Continental Access Control Systems, Avigilon IP based CCTV and Bosch and Ademco Intrusion Systems preferred.

• A proven track record of similar success.
• Must have strong customer service skills and be able to apply tact, diplomacy, reason and logic to challenging situations.
• Must be a self-starter and can manage responsibilities without daily direction.

Benefits:

• 100% Paid Healthcare, Life Insurance, Short-Term Disability, & Long-Term Disability for employees
• Pay range of $34+ per hour, negotiable based on experience
• Two weeks (accrued) PTO annually
• Paid holidays, including the last week of December off
• 401k with matching structure of up to 4%
• Local work to the DFW area with limited overnight travel
• Company vehicle dispatched from Richardson office
• Opportunity to join great culture with many tenured industry professionals
  
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