Solution Support Engineer
Customer SupportSupport Engineer
0 views0 saves0 applied
Quick Summary
Requirements Summary
netstat, nslookup, telnet Understand Active Dire
Technical Tools
Customer SupportSupport Engineer
Responsibilities
~1 min read- →Provide remote technical support to customers via telephone, e-mail, remote desktop sharing tool and other appropriate means for products & services.
- →Taking ownership of customer issues reported and seeing problems through to resolution
- →Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- →Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- →In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively
- →Provide prompt and accurate feedback to customers
- →Prioritize and manage several open issues at one time
- →Follow up with clients to ensure their systems are fully functional after troubleshooting
- →Document technical knowledge in the form of notes and manuals
- →Deliver the best customer experience by adhering to the Company policies and procedures.
- →Educate and guide customers on application problems, how to use and how to configure them.
Requirements
~1 min read- At least 3 years’ experience in relevant industry.
- Diploma/Degree in Computer Science/IT
- Additional certification in Microsoft, Cisco or Linux or similar is added advantage
- Minimum of 3 years of work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk
- Able to troubleshoot client-server environment using event viewer and other log reading tools
- Understand the network related commands, eg: netstat, nslookup, telnet
- Understand Active Directory, LDAP, Domain Controller and able to troubleshoot related issues
- Understand IIS (web services) and able to troubleshoot the related issues.
- Familiar and hands on with role instalment in windows server 2012/2016
- Understand SMTP, DNS, SNMP functions in server environment
- Experience in managing MySQL or MS SQL Databases will be added advantage
- Experience with Papercut, Equitrac, YSoft, eCopy, etc. will be an added advantage.
Location & Eligibility
Where is the job
Kuala Selangor, Malaysia
On-site at the office
Who can apply
MY
Listing Details
- Posted
- November 8, 2024
- First seen
- September 27, 2026
- Last seen
- October 9, 2026
Posting Health
- Days active
- 11
- Repost count
- 0
- Trust Level
- 20%
- Scored at
- October 9, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application
4 other jobs at
View all →
Browse Similar Jobs
Customer Support Specialist11kTechnical Support Engineer1kCustomer Service Representative857Call Center Agent429Technical Support Specialist306Customer Care Specialist201Client Support Specialist186Operations Support Specialist89Service Desk Analyst81Product Support Specialist65Application Support Specialist47Customer Support Manager43Desktop Support Technician39Technical Account Manager25Call Center Supervisor23Service Desk Manager20Field Support Technician18Support Operations Manager15NOC Technician14Billing Support Specialist14
Newsletter
Stay ahead of the market
Get the latest job openings, salary trends, and hiring insights delivered to your inbox every week.
A
B
C
D
No spam. Unsubscribe at any time.