20mo ago

Technical Support Executive - Malaysia Market

Malaysia·Kuala SelangorRegularmid

Customer SuccessTechnical Support

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Quick Summary

Overview

Job Descriptions: Provide remote technical support to customers via telephone, e-mail and other appropriate channels. In line with service level targets,

Technical Tools

Customer SuccessTechnical Support

Provide remote technical support to customers via telephone, e-mail and other appropriate channels.
In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets.
Deliver the best customer experience by adhering to the Company policies and procedures.
Use and develop problem-solving techniques to resolve customer issues and enquiries as to achieve key stakeholders’ satisfaction.
Educate and guide customer on printer and printing software technology
Contribute to the knowledge management database available to all staff.
Continually builds understanding of customer’s business, their challenges, drivers and future direction to build strong customer focused relationship

Requirements

~1 min read

Preferable one (1) year working experience in any industry and fresh graduates with basic technical skills are encouraged to apply to explore the corporate environment
Have good communication and interpersonal skills & genuine passion for customer care.
Willing to learn and adapt to delivering exceptional telephone, live chat, and e-mail customer service skills & effective problem-solving techniques
Enjoy working in a team environment
Self-motivated and able to work autonomously
Good interpersonal and communication skills.