Operations Manager

Operations Manager

JOB SUMMARY

Manages all people, processes, and materials within the department This position exercises discretion and independent judgement with respect to matters of significance.

ESSENTIAL DUTIES

• Administer company safety program, including performing safety audits when necessary and stressing the importance of safety to all employees in construction and service.

• Plan, direct, and prioritize elevator installations and modernizations, service/repairs, and labor needs; utilize project management software and other scheduling tools.

• Manage staff, schedules, and review and approve payroll.

• Monitor use and assignment of vehicles.

• Use accounting reports and programs to review job status to identify risk and opportunity, including properly reporting fade issues prior to revenue.

• Develop and maintain strong working relationships with owners, property management groups, contractors, elevator consultants, construction firms, and architects.

• Survey, review, and sign off on all service maintenance and construction bids, including attending pre-bid meetings with service and construction sales representatives and providing technical input to calculate labor and material costs.

• Review and sign off on change orders, purchase orders, elevator turnover authorizations, accounts receivable, write-offs, credits, and other necessary approvals.

• Maintain strong familiarity of company standard operating procedures and products by attending company training classes, viewing factory equipment updates and supplier goods; interface with corporate departments, including the factory, coordination, and labor, and consult with the management.

• Mediate and resolve complaints and problems of external and internal customers, including meeting with local business agents to resolve issues involving union employees.

• Determine what materials need to be ordered for job completion, coordinate, order, and arrange for sub-contracting portions of installations and service/repairs.

• Manage service maintenance and construction budget and spending.

• Perform necessary requirements, such as: applying for and obtaining permits and scheduling permit inspections at job completion.

• Regularly communicate with field staff and make weekly crew visits and day one visits to manage safety, site activities and progress of employees and customer, document findings.

• Monitor all phases of the service maintenance departments.

• Manage all new installation jobs, service maintenance contracts and booked repairs for profitability.

• Perform service maintenance audits per the company policy.

This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties.

DIRECT REPORTS

8 - Service & Repair Mechanics, Mod Mechanics
This role directly supervises nonsupervisory employees and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems. All hiring, coaching, performance management and terminations are to be in coordination with HR support and approval.

JOB QUALIFICATIONS AND REQUIREMENTS

• Education: High School Diploma or equivalent

• Experience: Minimum 5 years in related

• Requires a valid driver’s license and a satisfactory Motor Vehicle Report.

• Local Travel Expectations: 60%

• Overnight Travel Expectations: 0%

SKILLS/CORE COMPETENCIES

• Technical Professional Knowledge

• Teamwork and Cooperation

• Communication

• Problem Analysis

• Conceptual Thinking

• Decision Making

WORK ENVIRONMENT AND EXPECTATIONS

• Job duties are performed mainly within an established office environment under normal lighting and climate-controlled tolerances. The noise level in the work environment is usually low to moderate.

• When the employee has cause to visit a work site, the employee is regularly exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places and outdoor weather conditions. The noise in the work environment is often loud.

• Requires prompt, reliable, regular, and in-person attendance at the office to oversee shared services functions and/or employees, normally achieved by working standard business hours. Certain positions will require a flexibility of working hours to meet the demands of the job and the direction of the manager.

The work environments are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS

• Prolonged periods of standing and walking.

• Frequent reaching, stooping, bending, kneeling, and crouching.

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift up to 40 pounds at times.

This job description does not constitute a written or implied contract of employment. This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. Furthermore, the employer may revise or change job duties and responsibilities as the need arises.

Fujitec America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable statutorily protected group status under local, state, or federal law.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be authorized to work for any employer in the U.S. We are currently unable to sponsor or take over sponsorship of an employment visa.