Sr. SRE (Application Support + Dev-Ops + Automation)

Who are we Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing. Requirements Manage day-to-day production support activities while ensuring high system availability and performance. Handle ITIL-based service management processes including: Incident Management Problem Management (PBI) Change Requests (CRQs) Service Requests Root Cause Analysis (RCA) Key Responsibilities Build, maintain, and troubleshoot CI/CD pipelines using Jenkins. Manage application deployment and release orchestration using Digital.ai Release (XL Release/XLR). Monitor application health and infrastructure using Dynatrace and proactively resolve performance issues. Develop and maintain dashboards, alerts, and log analytics using Splunk. Execute performance and load testing using BlazeMeter and analyze test results to identify bottlenecks. Plan and execute SSL/TLS certificate renewals, ensuring uninterrupted service availability. Perform operating system, middleware, and application patching activities while minimizing downtime. Participate in disaster recovery planning, testing, and execution to ensure business continuity. Collaborate with development, infrastructure, security, and business teams for production releases and operational improvements. Prepare operational documentation, SOPs, runbooks, and post-implementation reviews. Participate in on-call support and production incident resolution.