Fullscript14d ago

CAD 44000–52000/yr

Customer Support Specialist - Labs

Canada·Alberta,Calgary,CalgaryFull Timemid

Customer SupportCustomer Support SpecialistCustomer

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Quick Summary

Overview

About Fullscript We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea.

Technical Tools

Customer SupportCustomer Support SpecialistCustomer

About Fullscript

We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.

That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.

We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better.

This is your invitation.

Bring your ideas, your grit, and your care for people.

Join us and shape the future of care.

As a Customer Success Specialist-Labs associate, you will be at the forefront of delivering unparalleled service to practitioners and patients across North America. You'll serve as the primary point of contact, providing proactive assistance and personalized solutions to ensure the success and satisfaction of our diverse customer base. Your dedication to excellence will drive meaningful relationships, foster trust, and elevate the overall customer experience, positioning our company as a leader in the industry.

Please note this position is only open to candidates living in or near Calgary, AB. While you will be working remotely - being within the Calgary, AB "hub" allows for occasional in-person (IRL) collaboration & socialization with your team.

Must be flexible to work every 4th weekend.

**A quick note: Due to the high volume of applications, we’re not able to respond to phone or email inquiries about application status. If there’s a match, our team will reach out directly.

Complete about 25 contacts per day (average of 125 per week)* across all channels
Maintain a CSAT of >90%*
Maintain a QA score of >90%*
Maintain a wrap up time of <3 min*

*metrics subject to change as volume increases over time

Assist customers through all channels with a friendly and professional attitude
Ability to communicate effectively with lab representatives and cross functional team members to resolve issues on behalf of customers
Willingness to jump in with a positive attitude to support your team or any customer needs
Stay on top of the most up to date information as the labs product evolves to accurately support customer needs
Attention to detail; ability to troubleshoot issues and raise any possible bugs or operational issues to the proper teams

Effective self & time manager; ability to use tools to manage tasks and different channels without needing guidance from team lead
Self starter; willing to do research, and navigate internal and external resources to look for the answer before asking for help
Going above and beyond with each interaction to leave our customers delighted
Eager to collaborate and support team members
Master all lab knowledge as the product offering evolves
Open to coaching and feedback
Meeting all metrics as defined above

Competitive Compensation

Flexible Paid Time Off program

Fullscript’s RRSP match program

Stock Options

Customizable benefits package (medical, dental, vision) with HSA

Discount on Fullscript catalog of products for family & friends

Location & Eligibility

Where is the job

Calgary, Canada

Hybrid — some on-site time required

Who can apply

Listed under

Canada

Listing Details

Posted: April 15, 2026
First seen: April 15, 2026
Last seen: April 29, 2026

Posting Health

Days active: 14
Repost count: 0
Trust Level: 49%
Scored at: April 29, 2026

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Fullscript

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Fullscript is a healthcare platform founded in 2011 that enables practitioners to prescribe and manage professional-grade supplements, offering tools for personalized treatment plans and patient adherence. It serves healthcare professionals by providing a comprehensive solution for integrative medicine.

Employees

750

Founded

2011

Domain

fullscript.com

Jobs

View 29 jobs

View company profile

Salary

CAD 44000–52000

per year