Salesforce Omnichannel Business Analyst

Hungary·Budapestmid

Business AnalystData & AI

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Quick Summary

Overview

Salesforce Business Analyst with Omnichannel Experience Join a team where knowledge is a hot commodity and where we love what we do!

Technical Tools

Business AnalystData & AI

About the Role

~1 min read

In the context of the decision of Salesforce to stop allowing Omnichannel solutions to be integrated in Sales cloud via Open CTI, our International CRM team in looking for a Salesforce Business Analyst who will be in charge of designing and implementing the new solution alongside them. It is imperative for the right candidate to have Omnichannel experience.

Galileo Global Education is currently conducting a Request for Proposal process to select its future Omnichannel solutions and will start its rollout project in Autumn 2026 until the current integration is allowed by Salesforce (February 2028). There will be 12 Salesforce orgs to migrate to the new solution. Once this rollout period is done, the focus will be to explore and implement the new Omnichannel solution’s capabilities.

In this role, you will act as a key link between business stakeholders and technical teams, helping to define needs, design functional solutions and support implementation across group and local projects.

Responsibilities

~1 min read

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Prepare and facilitate functional workshops with business teams and key users
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Gather, analyse and document business requirements for omnichannel solution
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Contribute to functional design and validation committees
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Propose improvements to omnichannel application and the integration with Salesforce
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Translate business needs into clear specifications, including omnichannel-related solutions
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Act as a reference point for the omnichannel solution with internal and external stakeholders
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Support the administration, configuration and implementation of omnichannel platforms using Agile methods
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Work on both Group-level projects and local school projects where the Group solution is implemented

Strong interest in business processes, user needs and client organisations

Ability to manage client requests rigorously from initial need through to delivery

Good understanding of IT projects and the ability to work with business users, directors, developers, architects and infrastructure experts

Knowledge of information system concepts such as architecture, APIs, web services, databases, SQL, MDM and CI/CD pipelines

Experience with Salesforce configuration and customisation

Proven experience in using AI solutions in your daily operations

Excellent communication skills in English, both written and spoken

Strong interpersonal skills, with the ability to listen, collaborate and work effectively in cross-functional teams

A service-oriented mindset, autonomy, flexibility and a proactive approach to learning

Willingness to travel to our HQ office in Paris and to our schools occasionally (expected to 2-4 times/year)

Nice to Have

~1 min read

Hands-on experience with omnichannel solutions such as Twilio Flex, Salesforce Agentforce Contact Center or Amazon Connect
Hands on experience with Salesforce Agentforce
Knowledge of Salesforce Marketing Cloud
Fluency in French

What We Offer

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You will join an international environment where business analysis, CRM expertise and omnichannel technologies come together to support schools across the Galileo Global Education Group. This is an opportunity to contribute to meaningful digital transformation projects while developing your technical and functional expertise.

An attractive package designed for top talent:

✓A salary that values your expertise and impact

✓SZÉP card cafeteria benefits

✓Private health insurance

✓Home office opportunity 3 times a week

✓A vibrant community with great team-building events

✓Support for professional development and training