Project Manager, New Capabilities – Gap

The Project Manager, New Capabilities will play a key role in developing and implementing strategic initiatives that enhance the customer journey or improve our store operating model to drive incremental sales and profitable growth. This role will collaborate, influence, and strategize with cross-functional business partners to design business solutions, and support implementation of major projects from planning through field execution. This role will integrate and operationalize all planned activities and will be responsible for synthesizing findings, reviewing analysis, developing presentations, and coordinating stakeholder communication to achieve alignment of strategies and plans.


This role reports into the Sr. Manager, Strategic Projects, and will support specific workstreams that help elevate the store experience through tech enablement, customer process enhancements, new real estate strategies, innovation, and elevated or localized people strategies that all drive improved sales productivity

• →Dynamic, go-getter mentality with a passion for retail, customer experience, and brand storytelling

• →Curious and creative — excited by the opportunity to test new ideas and challenge the status quo

• →Detail-oriented — able to assess complex situations, analyze data, and capture all project considerations to prevent future issues

• →Skilled at prioritization — manages multiple competing priorities and stakeholders, escalating and reprioritizing in the moment

• →Strong presenter — conveys project vision with impact and builds compelling, buy-in-driving arguments

• →Strong collaborator who builds relationships easily and contributes positively to team outcomes

• →Comfortable with ambiguity and energized by dynamic, evolving priorities

• →Communication - strong written and oral communicator with knowledge of Microsoft Office, Presentation Templates and Project Management Resources
• →Customer-obsessed — consistently thinks about how strategies show up for both the customer and the store team