Dir, Outside Plant (OSP)

• Provide clear, accountable leadership to OSP and support teams.
• Build a high‑performance culture focused on safety, quality, and operational excellence.
• Develop talent through coaching, succession planning, and professional development.
• Foster collaboration across peer groups.
• Model and reinforce GCI’s culture by demonstrating ownership, transparency, and a commitment to developing high‑performing, engaged teams.

• Design, optimize & scale organizational structures, workflows, and processes to improve efficiency and service delivery.
• Establish & Implement performance metrics, KPIs, and reporting mechanisms to track operational health and project progress.
• Drive continuous improvement initiatives that reduce cycle times, improve quality, and enhance customer experience.
• Ensure compliance with regulatory, environmental, and safety standards.
• Coordinate crisis response & operational readiness efforts in support incident management.
• Accountability for performance of the HFC and long-haul fiber networks network.

• Support long‑range OSP network planning, including fiber expansion, capacity upgrades, and modernization initiatives.
• Partner with leadership to align OSP strategy with corporate growth objectives.
• Translate strategic initiatives into executable project plans with clear milestones and deliverables.

• Own the OSP operating budgets, maintain rigorous forecasting discipline through monthly budget reviews, variance analysis, and proactive course‑correction.
• Evaluate vendor proposals and manage external partners to ensure cost‑effective operations and maintenance.
• Identify opportunities for cost optimization without compromising quality or reliability.
• Ensuring all spending aligns with strategic priorities, operational needs, and long‑term financial plans.

COMPETENCIES:

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
  • Demonstrated ability to provide effective cross functional influence and collaboration across Engineering, Operations, Finance, and Regulatory and Legal teams.
  • Demonstrated ability to influence and advise with sound judgment and strategic thinking, building trust and driving alignment toward shared goals.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
  • Excellent communication with the ability to accurately articulate information to internal and external audiences, handle inquiries and complaints, and communicate effectively at all levels of the company.
  • Skilled at providing clear, impactful communication and technical presentations that align stakeholders and drives accountability.
• COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
  • Proven capability leading multi-disciplinary teams, Construction Managers, and Field Technicians.
  • Proven ability to translate business objectives into scalable infrastructure solutions.
  • Proven data driven decision making using performance metrics, insights, and frontline feedback.
  • Expert knowledge of OSP design, construction, and maintenance for fiber optic networks, copper/coaxial infrastructure, and aerial, underground, undersea, and buried plant.
  • Advanced competency in overseeing large-scale OSP construction projects and managing contractor performance, schedules, and quality.
  • Demonstrated skill managing multi-million-dollar capital and operating budgets.
  • Demonstrated skill managing external vendors and contractors, including RFP development and bid evaluation, contract negotiation, and SLA and KPI enforcement.
  • Demonstrated skill working with municipalities and utilities, property owners, regulatory agencies, and joint-use partners.
  • Strong understanding of splicing, testing, and acceptance standards.
  • Familiarity with make-ready processes, joint-use coordination, and right-of-way access.
  • Working knowledge of applicable local, state, and federal regulations, including pole attachment requirements, environmental and permitting rules, and DOT and municipal standards.
  • Knowledge of GIS-based network records, mapping systems, and asset management tools.
  • Knowledge of long-range network planning, capacity forecasting, and expansion strategies.
  • Ability to build business cases, ROI analysis, and cost-control strategies.
  • Ability to review and approve engineering drawings, prints, and as-builts.
• CHANGE MANAGEMENT: champions and supports department and company change.
  • Demonstrated ability to act as a catalyst for transformation, driving adoption of new processes, technologies, and ways of working. 
  • Demonstrated ability to navigate ambiguity, secure buy‑in, and lead teams through change with confidence and resilience.
• DECISION MAKING: uses sound, logical judgment based on data, research, and experience to choose an appropriate course of action.
• PLANNING & IMPLEMENTATION: analyzes workload and establishes appropriate priorities; sets measurable and achievable goals and objectives for the team.
• MENTORING & DEVELOPMENT: utilizes interpersonal skills to guide, direct, and influence others to achieve results.
  • Ability to build high performing teams through coaching, feedback, and capability enablement.
  • Ability to develop leaders, instill analytical rigor, and strengthen functional excellence across the organization.
• PERFORMANCE MANAGEMENT: sets clear performance expectations for team.
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
  • Commitment to OSHA safety standards and company safety programs.
  • Ability to identify and mitigate construction, environmental, and operational risks.
• TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively.

• Master’s degree in relevant field. 
• Professional certifications, such as Professional Engineer (PE), PMP (Project Management Professional), Certified Fiber Optic Technician (CFOT), or other equivalent industry credentials.

DRIVING REQUIREMENTS: 

• This position requires driving a company-owned vehicle, company provided vehicle, or a personal vehicle on behalf of the company. Must possess and maintain a valid driver’s license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course.

PHYSICAL REQUIREMENTS and WORKING CONDITIONS:  

• Work may occur in office, remotely, or at client sites depending on business needs.
• Work is primarily sedentary, requiring daily routine computer usage.
• Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions. 
• Available to work additional time on weekends, holidays, before or after normal work hours when necessary. 
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.

The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.  DISCLAIMER:  The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.