Systems Administrator_TS/SCI with Polygraph

Regular

Clearance Level Must Currently Possess:

Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

None

Job Family:

IT Infrastructure and Operations

Information Technology (IT), System Administration, Technical Support

None

1 + years of related experience

Yes

Job Description:

Transform technology into opportunity as a Systems Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. Our Systems Administrator supports and manages the responsibilities of the successful completion of all tasks in assigned projects. The primary responsibilities of our Systems Administrators are to maintain computers, voice, video, network, and server hardware equipment used to support IT services. They also provide installation maintenance and troubleshooting support of information systems applications and related peripheral hardware. Our technician is a key contact for customers who need assistance in resolving technical issues, and communicates on incident status, analysis, and solutions. This includes conducting in-depth troubleshooting of incident tickets and change requests leveraging a well-rounded understanding of baseline systems/services and troubleshooting techniques. This position requires a well-versed technician that can help clients install, repair, maintain hardware and software while building relationships with our customers.

• →Perform Service Operations and support Service Transition activities for IT infrastructure to include desktop computers, thin clients, servers, telephones, cabling, and administration
• →Maintain current technical knowledge to resolve complex issues requiring detailed systems and applications understanding
• →Install, upgrade, repair, support customer baseline equipment and related devices
• →Perform daily systems checks, datacenter walkthroughs for alerts/ alarms, degradation of services or systems
• →Perform anomaly, incident resolution, request fulfillment, Install Move Add Change Disposal (IMACD) support, Trusted Agent support, asset & configuration management of the operational baseline, support overall incident and change management
• →Troubleshoot, diagnose, isolate, and resolve system service failures to meet program resolution timelines (Critical, Essential and Support)
• →Reseat cards, reboot hardware, replace hardware components, and replace cabling
• →Re-image or reload software to approved baseline standard, run diagnostics to repair storage disc or corrupted files
• →Customer service oriented with ability to explain technical terms in a user-friendly way, and work with our customers to properly diagnose system issues and recommend solutions
• →Provide situational awareness to operations leadership: technicians on incident troubleshooting actions, coordination, and resolution status
• →Communicate incident ticket: change request updates with managers, team members, service providers, customers, and stakeholders
• →Update incident: change documentation, configuration management database (CMDB), knowledge articles, training resources and other documentation
• →Support non-standard surge services for special projects and high visibility activities as directed
• →Collaborate with internal and external customers, agencies, and service providers
• →Support incident, problem, change management resolution activities to include Technical Exchange Meetings (TEMs)
• →Provide process improvement recommendations and integrate support best practices
• →Participates in special projects as required.

Less than 10%

Onsite

Work Location:

USA CA Sacramento

Additional Work Locations:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

 

 

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

 

 

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans