Quick Summary
Overview
Provide personalized and attentive service to guests throughout their stay Welcome and assist VIP guests during check-in and check-out Coordinate guest requests promptly with relevant departments Arrange dining reservations, transportation, excursions, and special requests Ensure guest rooms,…
Requirements Summary
Diploma or qualification in Hospitality Management or a related field is preferred Minimum 2–5 years of experience in luxury hotels, resorts, or high-end hospitality environments Previous experience as a Butler, Guest Relations Executive, or VIP…
Technical Tools
Other
- Provide personalized and attentive service to guests throughout their stay
- Welcome and assist VIP guests during check-in and check-out
- Coordinate guest requests promptly with relevant departments
- Arrange dining reservations, transportation, excursions, and special requests
- Ensure guest rooms, suites, or villas are prepared according to guest preferences and luxury standards
- Assist guests with packing, unpacking, wardrobe arrangements, and special services when required
- Maintain professionalism, confidentiality, and discretion at all times
- Handle guest complaints and concerns efficiently to ensure guest satisfaction
- Monitor and record guest preferences to deliver personalized experiences
- Coordinate celebrations, special occasions, and customized guest experiences
- Ensure all services are delivered in line with luxury hospitality standards
- Build strong guest relationships to encourage loyalty and repeat visits
Requirements
~1 min read- Diploma or qualification in Hospitality Management or a related field is preferred
- Minimum 2–5 years of experience in luxury hotels, resorts, or high-end hospitality environments
- Previous experience as a Butler, Guest Relations Executive, or VIP Services Associate is an advantage
- Excellent communication and interpersonal skills
- Strong customer service and problem-solving abilities
- Professional grooming and presentation standards
- Ability to work flexible shifts, including weekends and holidays
- High level of discretion, integrity, and attention to detail
- Good command of English; additional languages will be an added advantage
Nice to Have
~1 min read- Knowledge of luxury hospitality standards and etiquette
- Ability to manage VIP guest expectations professionally
- Strong coordination and multitasking skills
- Experience handling international guests
- Familiarity with hotel systems and guest service procedures
Location & Eligibility
Where is the job
Colombo, Sri Lanka
On-site at the office
Who can apply
LK
Listing Details
- First seen
- May 13, 2026
- Last seen
- September 26, 2026
Posting Health
- Days active
- 135
- Repost count
- 0
- Trust Level
- 17%
- Scored at
- September 26, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application
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