Provider Operations Coordinator

Canada·TorontoFull-Time Employeemid

OperationsOperations Coordinator

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Quick Summary

Overview

Build better healthcare together Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors,

Technical Tools

OperationsOperations Coordinator

Build better healthcare together

Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.

Bold minds. Big impact.

A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives—including your own.

We're looking for a Provider Operations Coordinator to take on the day-to-day execution that keeps our Provider Network Operations team running — from support inbox triage and provider onboarding to KPI monitoring, platform configuration and regulatory scans.

In this role, you'll be the first line of triage for the provider inbox and our provider communication channels — routing questions, resolving inquiries, and escalating as needed. You'll guide new providers through onboarding, back up mass communications and relationship management logistics, and support the team on meeting prep, data pulls, and platform configuration. This is a highly internally-focused role, spanning all three of our pillars (Provider Success, Provider Network Performance, and Provider Process Operations) and connecting team members working on shared tasks.

As a Provider Operations Coordinator, you will:

Triage the provider support inbox and Slack channel — routing inquiries to the right owner and responding directly as needed

Coordinate new providers through the onboarding process end-to-end

Support our provider quality and feedback loop — tracking themes by provider and delivering targeted education using pre-approved templates

Provide administrative support for mass provider communications, coordinating content drafting and shipping through HubSpot

Support weekly KPI monitoring across specialties and jurisdictions, presenting weekly KPIs to the provider team

Support the setup of new specialties on our platform, troubleshoot configuration issues, and manage the pool of providers for each specialty

Run the monthly regulatory scan — tracking changes to healthcare laws and regulations across the provinces and territories Maple operates in, so we stay compliant as the landscape shifts

Requirements

~1 min read

We don't currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.