Getsquire23d ago

Customer Support Specialist I

United StatesRemoteFull-Time Exemptmid

Customer SupportCustomer Support SpecialistCustomer

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Quick Summary

Overview

WHO WE ARE SQUIRE is the leading business management system designed for the needs of barbers, shop owners, and their communities.

Technical Tools

Customer SupportCustomer Support SpecialistCustomer

WHO WE ARE

SQUIRE is the leading business management system designed for the needs of barbers, shop owners, and their communities. We believe the pursuit of artistry and autonomy should not be restricted by the complexities of running a business. With SQUIRE, we provide custom-branded tools, resources, and guidance to help barbers of all stages and experience levels attract and retain more customers, efficiently manage their shop operations, and increase their revenue.

Founded in 2015, SQUIRE is trusted by more than 30,000 barbers across 5,000+ shops in more than a thousand cities worldwide. From streamlined booking and opening new shops to real-time earning dashboards and building lasting customer relationships, SQUIRE supports shop owners in seamlessly bridging the gap between their personal craft and business goals. SQUIRE enables barbers everywhere to unlock their full potential both as artists and as entrepreneurs.

For more information, please visit getsquire.com or download the SQUIRE app from the App or Play Store.

SUMMARY

The Customer Support Specialist I is the first point of contact for our Customers and their clients, providing timely assistance, troubleshooting basic issues, and helping shops and barbers succeed using the SQUIRE platform. This position may work shifts between Monday - Friday, 7:00 am EST – 9:00 pm EST to support SQUIRE’s global customer base.

REPORTS TO

Manager, Customer Support

Respond promptly to customer inquiries through chat, email, and phone.

Troubleshoot and resolve common technical and account-related issues.

Escalate complex cases to Tier II or other departments as needed.

Maintain accurate and detailed records of customer interactions and resolutions.

Develop a strong understanding of SQUIRE’s products and services to provide effective support.

Deliver excellent service by ensuring a positive and professional customer experience.

Identify recurring issues and share feedback with the team to improve processes.

Contribute to maintaining and updating internal knowledge base articles.

The duties and responsibilities outlined above are not a comprehensive list and additional tasks may be assigned from time to time based on business needs.

1+ years of technical support experience.

Prior experience and understanding of Android, Apple, Mac, PC technology and operating systems.

An outside-the-box thinker and problem solver, able to diagnose problems even when there isn’t a manual.

Ability to work 40 hour work-week.

Excellent oral and written communication skills.

Understanding of Payment Processing and Payment devices.

Flexibility to work weekends/evenings.

Base Salary ($52,000)

New hire stock grant

100% employer paid medical, dental, and vision insurance for you and your dependents

401K plan with company contribution

Generous PTO and Parental Leave policies