Customer Order and Fulfillment Specialist-2

• Responsible for total ownership of Order documents with regard to accuracy, clarity, quality, and timelines.
• Must strive to meet all Customer request dates, reduce processing cycles and keep backlog of orders to a minimum.
• Provide factory/sourcing commitments with regard to short cycle demands and documentation to Customers and GE representatives as appropriate.
• Understand all Customer Special Requirements, communicate to and follow up with those responsible for all accurate and complete fulfilment.
• Manage and administer all fulfilment related exporting activities including documents creation, shipment tracking, and sales recognition and all necessary document archiving function.
• Follow EHS rules and warn others to follow the rules, execute mandatory EHS trainings and immediately report the incidents and near misses as required.
• Further tasks not involved in this Job Description that the immediate leader/manager assigns with verbally or in writing.

Qualifications/Requirements:

• College or university degree or equivalent experience
• At least 2 years work experience in the Customer Service
• Extended knowledge of export regulations, terms and processes
• Excellent communication skills, self-motivated, and ability to handle multiple priorities
• Ability to perform in a team environment
• Self-starter, capable of working with minimum supervision
• Fluent in English and Hungarian
• Proficiency in Microsoft Office applications
• Strong customer service mind-set

Desired Characteristics:

• Work experience in international trading
• Technical degree and familiarity with the Energy Industry
• Other Language capability is an advantage
• Six Sigma trained and certified Green/Black Belt (only for GE EEs)
• Integrated Management Systems knowledge (pref. ORACLE)
• Prior experience in a global customer service position is preferred
• LEAN Principles experience is preferred
• Ability to mentor, train, and develop better processes and to learn new ones