AO070 - Bus Strat & Init Mgr

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for supporting the development and execution of strategic initiatives and/or processes aligned to priorities within a functional area and/or business. Key responsibilities include defining, developing, executing, monitoring, and/or refining strategic initiatives and processes in close collaboration with key stakeholders and internal partners.

The Business Strategy & Initiatives Manager will transform complex data into actionable insights that support executive decision-making, risk management, and operational excellence across Global Treasury and Merchant Operations (GTMO). This role partners closely with senior leaders across Treasury Servicing, Fulfillment, Merchant Operations, Workforce Management, Analytics, Command Centers, Reporting, and Communications to enhance operating model effectiveness, identify emerging trends and risks, and deliver streamlined, data-driven solutions that drive strategic outcomes.

• Strong executive communication and storyatelling skills, including the ability to prepare concise leadership updates, summarize risks and impacts, and influence data-driven decisions

• Demonstrated curiosity, ownership, and initiative in identifying business problems, researching solutions, modernizing processes, and helping build team capability through documentation and knowledge sharing

• Advanced PowerPoint skills with demonstrated ability to develop executive-ready presentations that effectively communicate analytical results, business impacts, recommendations, and strategic insights

• Strong analytical skills, with an investigative mindset and ability to use data to enhance efficiency and develop reporting to drive business insights

• Advanced proficiency in MS365 applications (Excel, PowerPoint, CoPilot)

• Experience building dashboards, visualizations, and self-service reporting solutions using Tableau, Power BI, or similar business intelligence tools.

• Experience with Alteryx, Python, or comparable automation/data transformation tools to streamline manual processes, improve repeatability, and reduce operational risk

• Experience using AI or Microsoft Copilot capabilities to improve productivity, summarize data insights, support documentation, or identify process improvement opportunities

• Experience in Global Treasury Servicing, Fulfillment, and Merchant Operations businesses and/or experience supporting large geographically dispersed teams

• Strong relationship-building and influencing skills

• Ability to lead in a complex, fast-paced environment

• Technology or Reporting team experience a plus

• PMO, Executive Communications, or COO/Business Management experience a plus

• Prior call center or workforce management experience