Service Desk Analyst

United States·Detroitmid

Customer SupportService Desk Analyst

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Quick Summary

Requirements Summary

ITIL certification preferred. Additional Service Center responsibilities duties as required. CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat.

Technical Tools

Customer SupportService Desk Analyst

Job Title: Service Desk Analyst

Job Location: Detroit, MI (Hybrid)

Job Type: Contract

Job Description/ Requirements:

ITIL certification preferred.
Additional Service Center responsibilities duties as required.
CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat. Will be migrating to ServiceNow in 2025.
Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with IT Service Desk.
Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution.
3+ Years of experience required.

Interested candidates can send their updated resumes at jobs@global-itech.com