GCash Jr. Product Manager

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The Cards Product Owner is responsible for leading product design and development activities for assigned products under GXI Commercial – B2C. This role drives product roadmap execution, prioritizes initiatives based on business value and customer needs, and collaborates with cross-functional teams to ensure the timely delivery of high-quality product features. The role also focuses on enhancing customer experience, meeting regulatory and commercial requirements, and driving product adoption, revenue growth, and customer satisfaction.

Product Strategy and Design

• Lead product design activities for assigned products, ensuring alignment with business objectives and overall product strategy.
• Evaluate product opportunities, develop business cases, and prioritize user stories, epics, and themes based on business value and customer needs.
• Conduct product experience reviews and competitive assessments to identify opportunities for improvement.
• Map end-to-end customer journeys across front-end and back-end systems to support product analysis and experience optimization.
• Collaborate with cross-functional teams to incorporate customer, commercial, operational, and regulatory requirements into product designs.
  

Product Development and Delivery

• Plan, organize, execute, monitor, and manage product builds to ensure timely delivery in accordance with agreed requirements and specifications.
• Develop user stories and co-author Product Service Design (PSD) documents to clearly communicate product requirements to commercial and technical teams.
• Manage and maintain the product backlog, tracking defects, enhancements, and issues through to resolution.
• Work closely with Squad, Tribe, and Portfolio Management teams to ensure product builds are delivered on time and within scope, with the necessary resources and dependencies in place.
• Collaborate with Scrum Masters and participate in Agile ceremonies to facilitate the efficient development and delivery of product features.
• Track delivery progress, document issues, and coordinate with relevant stakeholders to address risks and implementation challenges.
  

Cross-Functional Collaboration and Launch Readiness

• Partner with Commercial, Engineering, Risk, Compliance, Operations, and other relevant teams to ensure product builds meet business and regulatory requirements.
• Work closely with Product Operationalization to develop supporting processes, handling procedures, and product briefs for successful launches.
• Coordinate with stakeholders to ensure operational readiness and alignment before new product features are launched.
• Support the resolution of product development and implementation issues to ensure smooth delivery and launch execution.

Product Performance and Continuous Improvement

• Monitor product performance and identify opportunities to improve customer experience, product adoption, and commercial outcomes.
• Drive initiatives that contribute to revenue growth and increased product engagement.
• Use customer feedback, product performance data, and experience assessments to identify and implement product enhancements.
• Support initiatives to improve customer satisfaction and Net Promoter Score (NPS).
  

• Experience in product management, product ownership, or product development.
• Understanding of product systems, processes, business requirements, and applicable rules and regulations.
• Knowledge of user experience (UX) design principles and customer journey mapping.
• Strong project management skills, with the ability to manage multiple initiatives, timelines, and dependencies.
• Experience collaborating with cross-functional teams and managing stakeholder relationships.
• Familiarity with Agile methodologies and Scrum practices.
• Strong analytical, negotiation, communication, and presentation skills.
• Excellent problem-solving skills, with the ability to identify issues, assess risks, and drive resolutions.
• A customer-centric and results-oriented mindset, with a focus on delivering quality products that meet business objectives.
• The ability to work effectively in a fast-paced environment and manage competing priorities.

• Product Delivery: Successful product launches delivered on time and according to agreed specifications.
• Business Performance: Growth in product revenue and adoption.
• Customer Experience: Improved customer satisfaction (CSAT) and Net Promoter Score (NPS).