Incident Management Lead

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• Validates operational & technology risk incidents reported and reviews the details of the incident provided.
• Facilitates analysis on the root causes of incidents and coordinates with relevant stakeholders for investigation as necessary.
• Supports incident investigation by joining briefing and war rooms as needed.
• Liaises with different business units in understanding and remediating incidents to improve the overall risk health and control environment.
• Monitors committed action plans that will address incidents reported and propose process/control improvement as needed.
• Prepares reports for senior management and board committee presentation.

• Assists in the preparation of reports on operational and technical risk incidents, issues and decisions to senior management on a regular basis.

• Bachelor’s degree in Accounting, Finance, Economics, Statistics, Business with 2 or more years of solid work experience in the financial or fintech industry handling risk, data, incident management, and/or controls.
• Excellent interpersonal and communication skills
• Detail-oriented
• Independent and be able to work under pressure
• Good understanding of process management, internal controls and risk management
• High level of integrity and take ownership and accountability of results