Customer Service Representative-Burnsville

Transit Team, a proud provider of paratransit transportation services in the Twin Cities metro area, is seeking a compassionate and reliable Customer Service Representative to join our team. In this role, you will be the welcoming voice of our organization, helping riders access essential transportation with care, clarity, and professionalism. Every interaction contributes to our purpose: mobility without limits—because every ride matters.

As a Metro Mobility Customer Service Representative, you will support certified Metro Mobility riders by using a computer-based reservation system to schedule, update, and communicate ride details. This position is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and values accuracy, empathy, and excellent customer service.

• Saturday: 8:00 AM – 6:00 PM
• Sunday: 7:00 AM – 5:00 PM
• Monday: 7:00 AM – 5:00 PM
• Tuesday: 6:00 AM – 4:00 PM

• →Answer incoming calls from Metro Mobility clients with courtesy, clarity, and professionalism.
• →Schedule ride reservations using our computer reservation system.
• →Cancel or adjust ride requests based on customer needs.
• →Provide accurate estimated arrival times (ETAs) and service information.
• →Make outbound calls to confirm next‑day trips with riders.
• →Clearly explain Metro Mobility policies, procedures, and service expectations.
• →Demonstrate a people‑first mindset by ensuring every interaction is caring, helpful, and solutions‑focused.

• Ability to pass a nonDOT drug test and background check
• Strong verbal communication skills
• Solid computer skills and ability to learn new software
• Prior customer service and/or call center experience preferred
• Familiarity with the Twin Cities metro area is a plus
• Ability to work onsite for the scheduled shift

Transit Team Inc. provides paratransit services in the Twin Cities metropolitan area of Minneapolis and St. Paul, Minnesota. We consider it a privilege to provide independence and accessibility to our passengers. Our priority is safe, reliable transportation for every rider.

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Transit Team is the largest paratransit provider in the state of Minnesota.

For more than 65 years, we have led the region in providing safe, reliable and exceptional service to the elderly and people with disabilities all across the Twin Cities metropolitan area. It is truly a privilege to provide independence to the passengers we consider family.