Desktop Support Technician

As an IT Support Specialist, you'll play a key role in delivering exceptional technical support to GoDaddy employees while helping ensure a seamless workplace technology experience. As part of our global ticket team, you'll troubleshoot a wide range of hardware, software, and user-related issues, managing incidents and service requests through to resolution.

You'll work closely with employees, HR, Workplace, and other cross-functional teams, building strong relationships and providing a high level of customer service. This role requires someone who enjoys solving problems, takes ownership, and can balance multiple priorities in a fast-paced environment.

• Experience in a junior to mid-level IT Support, Helpdesk, Desktop Support, or similar role.
• Solid understanding of troubleshooting methodologies.
• Experience diagnosing and resolving hardware, software, and end-user support issues.
• Ability to manage and prioritise tickets effectively while maintaining excellent attention to detail.
• Superb communication and interpersonal skills, with the ability to work effectively across global teams and time zones.  
• A customer-focused approach with a passion for delivering an outstanding support experience.
• Strong organisational skills and the ability to manage multiple requests simultaneously.

• Experience supporting employees in a fast-paced, global organisation.
• Exposure to ticketing systems such as ServiceNow, Jira, Zendesk, or similar platforms.
• Experience supporting Windows and macOS environments.
• Familiarity with Microsoft 365, collaboration tools, and identity management platforms.
• Experience with device provisioning, onboarding, and offboarding processes.
• Basic understanding of networking concepts, including Wi-Fi, VPN connectivity, and endpoint troubleshooting.