1103-Customer Success Manager (PPC Advertising)

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Customer Success ManagerCustomer

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Quick Summary

Key Responsibilities

Serve as the primary point of contact for assigned clients. Lead recurring calls with franchisors and franchisees to discuss campaign performance, goals, and opportunities.

Requirements Summary

3+ years of experience in a Customer Success Manager, Client Success, or client-facing account management role. 1+ year of hands-on experience with Google Ads campaigns.

Technical Tools

Customer Success ManagerCustomer

Hello! We are GoFasti, a Talent-as-a-Service. GoFasti bridges the gap between world-class developers and designers from LatAm and first-class companies around the globe.

We need an English-fluent Customer Success Manager (PPC Advertising), based in Latin America, available to work remotely.

We are looking for someone with exceptional communication and relationship-building skills, who embraces changes while maintaining strong attention to detail. An interested and proactive person, who's constantly learning and improving their skills.

Are you the one we are looking for?

Responsibilities

~1 min read

→Serve as the primary point of contact for assigned clients.
→Lead recurring calls with franchisors and franchisees to discuss campaign performance, goals, and opportunities.
→Present PPC performance reports and insights to non-technical stakeholders.
→Build and maintain strong client relationships to drive customer satisfaction and retention.
→Translate client objectives, feedback, and business needs into clear briefs for the media buying team.
→Identify and escalate potential account concerns, including wasted spend, intent mismatches, conversion tracking issues, and performance risks.
→Coordinate with internal teams to ensure client expectations and campaign strategies remain aligned.
→Document client meetings, action items, and account updates within the CRM.
→Ensure timely follow-up on client requests and maintain a high level of customer service

Requirements

~1 min read

3+ years of experience in a Customer Success Manager, Client Success, or client-facing account management role.
1+ year of hands-on experience with Google Ads campaigns.
Strong understanding of: Match types, Performance Max campaigns, Negative keywords, Conversion tracking and PPC performance metrics and optimization principles
Experience managing client relationships and leading client-facing meetings.
Ability to present campaign performance and recommendations to non-technical stakeholders.
Strong ability to explain technical advertising concepts in a clear and accessible way.
Excellent organizational, communication, and problem-solving skills.
Proactive mindset with the ability to identify issues before they impact client satisfaction.
Native-level English communication skills, both written and verbal.