Training Executive

Malaysia·Kuala Lumpurmid

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→Provide training and improvement programs to Customer Service Representatives (CSR)
→Assist Senior Trainer and Customer Service Manager to attain customer service excellence and objective
→Liaise with Senior Trainer to develop training solutions
→Conduct audit and assist in quality assurance
→Emphasize Customer Service Team’s standards and guidelines in the training programs
→Foster a sense of teamwork and continuous improvement in Customer Service Team
→Prepare periodic reports and presentations on management purposes

Holder of Associate’s Degree or above
At least 1 year of training experience or relevant educational background, preferably with HK market experience
Experience in developing and implementing learning & development programs is an advantage
Good training & coaching and communication skill
Strong sense of responsibility and problem solving skills
Proactive to upscale and improve the existing training process and materials
High level of patience and observation skill to view matters in a holistic manner
Good command of written and spoken English and Chinese (Nearly native level of Cantonese and Mandarin)