General Manager

Ma-Danvers-mid

ExecutiveChief Executive Officer

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Quick Summary

Requirements Summary

3+ years of leadership or management experience preferred Strong communication and coaching skills Ability to lead in a fast-paced environment Able to balance leadership, operational execution,

Technical Tools

ExecutiveChief Executive Officer

Benefits:

Bonus based on performance
Employee discounts
Health insurance
Paid time off
Training & development

Job Title: General Manager

Reports to: Regional Manager

FLSA Status: Exempt

Mission: We help children ages 4 months to 12 years learn to swim and be safer in and around the water through a fun, proven curriculum in a warm, nurturing environment while serving as a trusted pillar in our community.

Anchored In: A great General Manager does more than run operations. They build culture, develop leaders, drive accountability, and create an exceptional experience for families and staff.

This role requires someone who can balance people, performance, systems, and service while leading with integrity and ownership. This role is not for someone looking to simply manage shifts. We are looking for leaders who develop people, solve problems proactively, and elevate the culture around them.

Leadership, Culture, and Team Development:

Build and maintain a positive, accountable culture
Coach and develop future leaders
Lead with professionalism, consistency, and ownership
Align the team around school goals and expectations
Hire, onboard, and train high-quality staff

Operations:

Oversee staffing, scheduling, payroll, and customer experience
Ensure all safety and operational standards are executed consistently
Maintain strong execution of Goldfish systems
Manage facility and vendor needs proactively

Sales and Growth:

Support enrollment growth and retention goals
Coach sales and service conversations
Build strong relationships with families and the local community
Partner on marketing and operational initiatives

Qualifications:

3+ years of leadership or management experience preferred
Strong communication and coaching skills
Ability to lead in a fast-paced environment
Able to balance leadership, operational execution, customer experience, and team development in a fast-paced environment.
Aquatics experience preferred
Leadership and value alignment are critical

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