Senior People Operations Specialist

United States·San Francisco,Salt Lake City,Austin+2 moresenior

Hr SpecialistPeople

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Quick Summary

Key Responsibilities

Act as a line of support for global employee queries alongside the rest of the Global People Operations team, resolving inbound requests via our ticketing system. You will leverage historical data,

Requirements Summary

Act as a line of support for global employee queries alongside the rest of the Global People Operations team, resolving inbound requests via our ticketing system. You will leverage historical data,

Technical Tools

Hr SpecialistPeople

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.

At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.

Our People Operations team is looking for a Senior People Operations Specialist to support our global employee experience. Reporting to the Manager, Global People Operations Service and Strategy, you will help evolve our service delivery model. This role is an opportunity for a professional wanting to build their people project management skills. You will have the chance to scope and own projects independently, with the support of our Total Rewards and Operations team.

Hub Locations: This role is based out of one of our hub locations: New York, Chicago, Austin, Salt Lake City, or San Francisco.
Time Zone Preference: Preference will be given to candidates operating in the Mountain (MST) or Pacific (PST) time zones.
Workplace Model: While there is no mandatory daily or weekly in-office requirement, you should be located near a hub and prepared to come into the office on an as-needed basis to support projects and initiatives.

RESPONSIBILITIES

Global Service Delivery: Act as a line of support for global employee queries alongside the rest of the Global People Operations team, resolving inbound requests via our ticketing system. You will leverage historical data, team SOPs, and internal documentation to solve cases independently.
Service Strategy: Analyze ticket trends to identify operational friction. Partner closely with our Senior Manager, People Operations Transformation to design, build, and implement self-service tools and knowledge bases that empower employees, support organizational change, and foster a self-service culture.
Project Ownership: Partner cross-functionally with Talent Acquisition, Payroll, IT, Legal, and Total Rewards to optimize global workflows. Take the lead on proposing action plans and scaling processes for the global team.
Global Lifecycle & Workday Management: Support end-to-end employee lifecycle transactions globally. Execute and audit employment changes within Workday, maintaining system records by focusing on current compliance standards and clean data structures.

QUALIFICATIONS

Experience: 4-6+ years of progressive experience in People Operations, HR Service Delivery, or an HR Generalist capacity.

PERKS & BENEFITS

We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
Mental Health benefits with covered therapy and coaching.
401(k) program to help you invest in your future.
Education & learning stipend for personal growth and development.
Flexible vacation time to promote a healthy work-life blend.
Paid parental leave to support you and your family.
Company-wide recharge days each quarter.
Work from home stipend to help you succeed in a remote environment.

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

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