Move-In Specialist

Goodwin Living is proud to be recognized as a Top Workplace in the greater Washington, D.C. region by The Washington Post every year since 2019 — and now nationally by USA Today. Since 2022, we’ve also been annually recognized as one of the top 100 employers for interns by the Top Virginia Employers for Intern Awards. These honors are based entirely on feedback from our team members, gathered through an annual third-party survey. Here’s what they say makes us stand out:

• Embracing Diversity: Our strength is in our diverse team from over 65 countries, fostering an inclusive and vibrant culture that values every voice. 
• Growth and Opportunities: We bolster personal and professional development, offering myriad opportunities, from on-the-job training to mentorship programs and financial support, to help you reach your full potential. 
• Valuing Our Team Members: By prioritizing team member satisfaction, we create a fulfilling work environment with competitive benefits, work-life balance, and recognition programs, ensuring our team feels appreciated and valued. 

The Move-In Specialist (MIS) is responsible for shepherding reservists through the new resident admission and move-in process, starting with the initial pre-residency medical assessment through their move-in and transition to residential life at Goodwin House. The MIS will collaborate with the Goodwin Living Sales Team to inform and maintain occupancy reporting and will work closely with colleagues across departments to communicate timing and critical details in preparation of welcoming new residents. As the point person for welcoming new residents the MIS is responsible for coordinating with outside vendors (move managers and/or movers, family members, new furniture deliveries, etc.) to ensure a seamless move experience. The MIS also acts as the liaison between the new resident and the team responsible for preparing their future apartment for residency. In this capacity, the MIS is responsible for facilitating finish selections appointments with reservists and maintaining a professional design studio.

1. Assemble and maintain supply of Medical Packets for distribution by Sales Counselors to prospective residents

2. Receive and process completed Medical Packets and schedule all pre-admission medical assessments

3. Upon reservation, serve as primary point of contact for reservists to field questions and address concerns related to the admission and move-in process

4. Meet with reservists immediately following reservation to review the admission and move-in process and provide related Admission and Move-In Packet. The MIS is responsible for creating and maintaining Admission and Move-In Packet content for their respective community.

5. Work with Goodwin Living Project Management team in support of apartment renovation process, to include facilitating reservist finish selection appointments and maintenance of selections studio.

6. Collect and processes all required new resident admissions paperwork and documentation to ensure resident record is complete on day of admission, including entering data in electronic health record in Matrixcare

7. Coordinate with reservist and moving company to schedule move-in and make all related arrangements (e.g., reservation of freight elevator, secondary deliveries, etc.)

8. Communicate timing and critical details to staff across departments in preparation of resident contract date and move-in to ensure seamless transition for new resident

9. Coordinate resident transitions from residential living to assisted living. In collaboration with Social Work Department, Facilities Management Department and Assisted Living Administrator, the MIS is responsible for ensuring the readiness of the assisted living apartment and managing all related arrangements (e.g., coordination with family and moving company to schedule move-in, reservation of freight elevator, secondary deliveries, providing keys, etc.)

10. Coordinate the move-out process from residential living and assisted living by providing family with move-out checklists and communicating with Facilities Management and Environmental Services Department of pending closure.

1. Strong time management and organizational skills, and the ability to balance priorities in a fast-paced sales environment.

2. Excellent verbal and written communication skills

3. Excellent interpersonal skills and ability to form connections and elicit trust from older adults and their support networks; experience working with older adults preferred.

4. Advanced proficiency in Microsoft Office Suite (Excel, Teams, SharePoint, Outlook, etc.) or ability to self-teach and quickly master.

5. Experience with database management (e.g., Salesforce or equivalent)

6. Minimum of three years’ experience in a professional setting

7. Customer service mindset with ability to interface and communicate with colleagues across departments and levels of leadership, residents, visitors, and public

At Goodwin Living, we can all find work with purpose! As a nonprofit senior living and healthcare organization based in Alexandria, Virginia, we are driven by our mission: to support, honor and uplift the lives of older adults and those who care for them. Our commitment to our team members is written directly into that statement. We create an enriching and supportive work environment that has earned us Top Workplace recognition by The Washington Post since 2019 and, more recently, national recognition by USA Today. These honors reflect the culture our team members foster every day — one rooted in purpose, belonging, and growth.