Zone Business Operations Manager - Makassar

MakassarPermanentmid

OperationsOperations Manager

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

About The Role Zone Business Operations is the owner of ground truth in the zone, the person who truly understands what is happening across drivers, customers, merchants, and local stakeholders.

Technical Tools

OperationsOperations Manager

About The Role

Zone Business Operations is the owner of ground truth in the zone, the person who truly understands what is happening across drivers, customers, merchants, and local stakeholders.

This role acts as the execution driver of the zone, translating strategy into real impact on the ground. The success, stagnation, or decline of a zone is heavily influenced by how well this role identifies issues, drives actions, and ensures consistent execution.

You will be the bridge between data, strategy, and reality, ensuring decisions are grounded in actual field conditions and lead to measurable outcomes.

Monitor key operational metrics, identify root causes, and drive timely interventions

Translate data insights into clear, actionable execution plans and ensure follow-through on the ground

Lead zone level initiatives to improve demand, supply reliability, and operational performance

Drive on-ground engagement with drivers, customers, merchants, and local stakeholders to gather insights and resolve operational gaps

Become the POI expert of the zone: understand POI mapping, characteristics, demand patterns, and actively manage/improve POI performance

Own and resolve map-related issues (accuracy, coverage, pin location) to ensure smooth operations and user experience

Continuously improve processes to enhance efficiency, scalability, and execution consistency

Minimum 5 years of experience in operations, business operations, or field operations roles.

Strong problem-solving skills with the ability to handle on-ground, operational challenges.

Comfortable with fieldwork and stakeholder engagement (drivers, merchants, customers).

Good understanding of operational processes and execution excellence.

Data-driven mindset; able to use insights to identify issues and drive improvements.