Remote Inbound Customer Service Agent - 10.13 Start

United Statesmid

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

Open & Courageous Communication, Risk Taking, Emotional Maturity, Thriving In Change, Teamwork, Speed & Quality Work in a metrics driven environment: Average Handle Time, After Call Work,

Requirements Summary

(5 weeks) Monday - Friday 9:00 - 5:00 PM ET 1st Production Schedule (4-6 Months) Sunday - Thur

Technical Tools

Customer Support SpecialistCustomer

Grand Circle is hiring Remote Inbound Customer Service Agents (Travel Advisor I) to join our October 13th class. As a Traveler Advisor you will be responsible for taking inbound calls from GCC's confirmed Travelers, assisting them with maintaining their itinerary through various functions.

Responsibilities

~1 min read

→Handle a high volume of inbound calls; assisting customers with managing their reservation
- →Updating Traveler contact information, processing payments, managing airline reservations, online access resets, providing general information on itineraries
→Taking escalated calls, deescalating calls in a customer centric environment
→Communicate comprehensive information to travelers, including details about our products and policies.
→Document all customer interactions and call notes in assigned programs
→Work across multiple platforms in an efficient manner to handle and solution inbound calls (5-7 programs at one time - working across 3 screens).
→Excel in a Values Focused environment: Open & Courageous Communication, Risk Taking, Emotional Maturity, Thriving In Change, Teamwork, Speed & Quality
→Work in a metrics driven environment: Average Handle Time, After Call Work, Average Speed to Answer, Hold Time, Attendance, Adherence, Post Call Surveys, and values assessment
→Attend all Team, Department, and Company meetings in a camera on environment.

Requirements

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3 - 5+ years of experience working in a call center environment, receiving customer service-based calls.
- Displayed proficiency in an unscripted environment.
1+ years of experience working remotely (Preference to those who have started and trained remotely).
Must have hardwired internet (cannot use Wi-Fi), recommended speeds are 50 MBPS Download, 25 MPBS upload

Training Schedule: (5 weeks) Monday - Friday 9:00 - 5:00 PM ET
1st Production Schedule (4-6 Months)
- Sunday - Thursday | Sunday (10:00 AM - 6:00 PM ET), Monday - Thursday (12:00 PM - 8:00 PM ET)
- Tuesday - Saturday |Tuesday - Friday (12:00 PM - 8:00 PM ET) Saturday (10:00 AM - 6:00 PM ET)

Total Rewards
The base salary range for this role is $18.00 hourly. In addition to base pay, this role is eligible for an annual incentive bonus and first-class benefits, which include:

Health & wellness: Comprehensive and heavily subsidized medical, dental, and vision plans, plus on-site gym access, holistic wellness sessions, and group fitness classes 
Time for you: Substantial Paid Time Off (PTO), and 11 paid holidays- including Juneteenth, Memorial Day, and Labor Day.
Travel more, spend less: 50% off our trips for you and a companion, 25% for additional immediate family members, and exclusive quarterly associate travel deals 
Your future, secured: 401(k) with company match, life insurance, and disability coverage 
Continuous growth: Tuition assistance for both professional and personal development, opportunities for professional development through oversees travel, and direct access to Pinnacle Leadership & Team Development.
Extra perks: FSA options, pet insurance, home & auto discounts, and paid volunteer time off to give back to the community