Technical Support Engineer, Graphite

San FranciscoRemotefull-timemid

Technical Support EngineerCustomer

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

Key Responsibilities

First-line support: Triage and resolve customer tickets from Slack channels, in-app feedback, and support emails Technical debugging: Investigate customer issues using tools like Datadog, Pylon, Linear, and our in-house dashboards Knowledge…

Requirements Summary

Support background: Previous experience doing technical support for software engineers or developer tools Pattern matching ability: Can quickly identify whether an issue is user error, a bug, or a configuration problem Non-structured learner:…

Technical Tools

datadogslackci-cd

Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense. We particularly like people who are truth-seeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code.

Graphite is now part of Cursor, where we're working to collapse the distance between where code is written and where it's reviewed. This role will initially focus on supporting Graphite as part of the broader Cursor Technical Support team, with deeper integration over time.

Nice to Have

~1 min read

Comfortable with Git concepts (rebasing, merge conflicts, branch management) and ideally have used it professionally
Experience creating knowledge bases or documentation systems
Built or customized support tooling (not just used off-the-shelf solutions like Zendesk)
Familiarity with GitHub as a power user (settings, branch protection rules, webhooks)
Experience with developer tools, CI/CD systems, or DevOps workflows