Seasonal Operations Support Specialist – Strategic Accounts

Great Minds is a high-growth, mission-driven organization founded by educators in 2007. As a for-profit, Public Benefit Corporation, we believe all students deserve access to meaningful, challenging content—and all teachers deserve tools that are intuitive, effective, and built for the realities of today’s classrooms.

We develop high-quality, knowledge-rich math, science and ELA curricula grounded in research and designed in collaboration with educators. Our materials reflect real classroom needs and are built to drive lasting student outcomes.

We are committed to usability, coherence, and practical implementation—supporting teachers not just through curriculum, but with professional learning, purposeful technology, and responsive service that enable strong adoption and impact.

Our products—Eureka Math and Eureka Math², Wit & Wisdom, PhD Science, Geodes, and the newly launched Arts & Letters ELA—are trusted by thousands of schools and districts nationwide.

Great Minds is entering a new stage of growth and product maturity. We are focused on building more connected, customer-informed experiences across the full educator journey—from curriculum to professional learning to platform and support.

Our long-term vision is to become a true partner in impact—not just delivering curriculum, but supporting educators in achieving outcomes at scale.

The Seasonal Operations Support Specialist – Strategic Accounts reports to the Senior Operations
Strategic Accounts and supports the Operations Supply Chain team during peak season. This role
monitors exception reporting, identifies and communicates anomalies, ensures data accuracy, and
manages daily case activities through timely data entry, analysis, and reporting.

This role leverages tools such as Salesforce, Excel, and Power BI to analyze data, identify trends,
generate actionable insights, and drive timely issue resolution. The role strengthens team
performance by proactively communicating updates, contributing insights in team meetings, and
completing administrative tasks that improve efficiency and productivity during high-volume
periods.

Responsibilities:

• Monitors exceptions reporting and promptly communicate any anomalies to the Senior
  Manager, Operations-Strategic Accounts, ensuring timely awareness and response to
  operational issues.

• Tracks key operational metrics and service level agreements (SLAs) to ensure timely case
  resolution and issue management.

• Demonstrates proactive problem-solving skills and the ability to troubleshoot data-related
  issues independently.

• Escalates any issues as required to the Senior Manager, Operations-Strategic Accounts, for
  timely resolution and decision-making.

• Accurately enter and manage data into Salesforce to support daily case management
  operations.

• Applies basic analytical skills to interpret data and identify trends and insights.

• Develops and maintains routine and ad-hoc reports using tools such as Excel, Salesforce,
  Power BI, etc.

• Actively engages in relevant team meetings, providing input, insights, and
  recommendations to drive operational excellence, fostering collaboration and continuous
  improvement within the team.

• Assists the team with various administrative tasks, including documentation, data
  collection, reporting, etc., to support team productivity