Event Technology Delivery Manager, APAC - Remote

Grip is the AI-powered, end-to-end event platform built for engagement. The flexible system helps commercial event organizers like Ascential, Hyve, Emerald and Clarion Events boost revenue by establishing, maintaining and tracking relationships between participants over multiple events. This is possible because Grip goes beyond networking. It combines AI with billions of interactions happening across the platform with a powerful event management system, seamless registration and award-winning mobile event app so participants meet the right people at the right time.

We’re a fast-growing company, which means responsibilities will be varied and dependent on client event scope and product usage.

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  Full ownership throughout a project’s end-to-end life cycle, for events of any size

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  Use knowledge and experience to advise on the best configuration of the platform to fit the client’s needs

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  Pay attention to ‘scope creep’, ensure that projects stick to their SOW. Where required, flag additions to the SOW if critical to success

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  Manage requests and internal tickets to ensure milestones are met

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  Consult with customers & other departments on status, proposal or technical issues such as feature design, troubleshooting or maintenance

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  Responsible for event data extraction, transformation and loading (ETL)

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  Test functionality, review and recommend changes to clients and product where appropriate

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  Maintain a full understanding of the Grip product to ensure top quality assistance for our clients

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  Own communication and execution of solution handover to Grip support teams

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  Supporting and assisting other Delivery Managers on their assigned tasks and/or projects

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  Develop strategy and structure based on previous project learnings, to help streamline project delivery processes and operations as the business grows

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  Escalate project risks to the Senior and Project leads and the relevant departments

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  Accurately track time by project to prevent hour overspend

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  Travel to events onsite twice per quarter

Delivery at Grip is a multi-discipline role, which sets you up to move in many directions within the business. The best way to learn about what makes Grip special is to become a master of the Product, and the quickest way to do that is to become a Delivery Manager!
Once you have the knowledge, there are many paths to choose from, within Operations and beyond, in Product, Solution Design and more. Things move quickly at Grip, and there are plenty of opportunities to develop your skills in any or all of these areas.

The successful candidate will have regular 1:1s with their line manager and career path will be a regular agenda item.