REGIONAL SERVICE DELIVERY MANAGER

A Place Where People Matter. 

SEB Professional is a subsidiary of Groupe SEB. At SEB Professional North America, we are a leader in the professional coffee machine industry, offering three equipment lines: Schaerer, WMF, and Curtis. Our innovative coffee machines are trusted worldwide and can be found in a variety of settings, including hotels, restaurants, coffee shops, and convenience stores.

You've likely enjoyed coffee from our machines at McDonald's, Dunkin', Chick-fil-A, Peet’s, or Tim Hortons. Join us in delivering exceptional coffee experiences worldwide.

Start your career journey with SEB Professional!  Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.  

Primary Purpose:

As the Regional Service Delivery Manager, you will be responsible for overseeing the daily operations of our business in the region and ensuring that our goals and objectives are met. You will be responsible for developing and maintaining strong relationships with internal and external stakeholders, managing the financial and operational performance of the region, and collaborating with other departments to ensure that our operations are running smoothly. You will also be responsible for setting and achieving challenging targets and implementing effective strategies in order to maximize the region's success. If you're looking to take on a challenging role that will allow you to make a real impact, this is the job for you.

What You’ll Do:

• Leading the operational efforts for local market.  Specific areas include vendor relations, customer service, equipment maintenance processes and procedures, safety program, contracts, and project coordination.

• This is a “working manager” leadership position.

• Interfacing with sales, administrative support, vendors and regional management to best serve our clients and our company.  

• Develop relationships with key customers and vendors.

• Manage regional service partners to ensure up-to-date training and skills and SLA’s (service level agreements) are met to established KPI’s. Negotiate local contracts and contracts in new markets.  

   

• Develop strategies and tactics for identifying and implementing “best practices” for the region.

• Write, review and implement processes and policies where needed.

   

• Provide excellent customer service and meet or exceed customer expectations to assist the sales team in displacing the competition.

   

What You'll Need:

• Ability to effectively manage third-party vendors. 

• Effectively negotiate and interpret contracts. 

• Effectively present information and respond to questions from groups of employees, managers, and customers. 

• Excellent verbal and written communication skills. 

• Proven customer service skills. 

• Demonstrated Business Development skills. 

• Must have a valid driver’s license.   

Physical Requirements:

• Standing, Walking

• Manual dexterity

• Working in a cold or hot environment

• Ability to Lift up to 50lbs occasionally

• Type of employment: Full-time – Exempt

   

• Location: Ideally Midwest 
• Workplace type: Remote

If you’re looking for an opportunity to make an impact, grow your career, and join a dynamic, collaborative team, SEB Professional North America is the place for you. Apply today and take the next step in your career journey.

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•  If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact HRUSA@groupeseb.com
• Groupe SEB invites any applicant and/or employee to review the Company’s written Affirmative Action Plan.  This plan is available for inspection upon request by contacting HRUSA@groupeseb.com