Service Product Manager (m/w/d)

Europe-Germany-Baden-WürttembergRemotemid

Product ManagementProduct Manager

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Quick Summary

Overview

What you can expect Technical product management for coffee machines and digital products, including service and analytics tools Ensuring service readiness in development projects,

Technical Tools

Product ManagementProduct Manager

Technical product management for coffee machines and digital products, including service and analytics tools
Ensuring service readiness in development projects, including service gates, target lifetime costs, maintenance concepts and TCO models
Definition and derivation of service requirements throughout the entire product life cycle (including error monitoring, predictive maintenance, remote solutions)
Creation of service documentation, training concepts, e-learnings and service videos
Participation in product and series quality improvements, including technical bulletins
Training and support in 3rd-level support, on-site support (field tests, trade fairs) as well as knowledge transfer with international subsidiaries
Analysis of internal and external service trends, conducting best-practice analyses, and deriving strategic action areas
Design and further development of knowledge management structures for 2nd-/3rd-level support, as well as the use and expansion of AI-based tools for automation and document creation

Requirements

~1 min read

Completed technical or techno-economic degree (e.g. industrial engineering, computer science, mechanical engineering) or a comparable qualification
Several years of experience in technical service or technical product management, digitalization and project management; experience with coffee machines is an advantage
Required technical knowledge of coffee machines, telemetry and monitoring
Very good understanding of software, platform and interface topics (IoT, digital services, CRM/FSM is an advantage)
Analytical, structured way of working as well as strong communication skills
Confident handling of common software and Office 365 tools