Clinical Learning Specialist - Patient Care Services

.8 FTE / 32 hours per week Under the general guidance, direction and supervision of the Clinical Learning Team Lead, the Clinical Learning Specialist – Patient Care Services (CLS-PCS) is responsible for providing skill assessment and training for new and current Group Health Cooperative of South Central Wisconsin (GHC-SCW) staff, the majority of whom are assigned to Clinical Operations.  Training functions may include but are not limited to the following areas:  healthcare competency assessment, insurance and electronic medical record (EMR) application software such as EPIC Care, Tapestry and Cadence appointment scheduling, orientation for new employees, PC skills, OSHA standards, and customer service skills.  Additionally, the incumbent develops training curriculum and materials as required. The Clinical Learning Specialist- PCS is expected to function at a professional level with independence in decision making and judgment. The incumbent knows and abides by all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner. The incumbent understands our Mission, Vision, and Common Values (stated below) and is committed to promote these values in behavior and attitude.   JOB SPECIFIC MINIMUM QUALIFICATIONS High school graduate or equivalent required. Health Care Reception or prior experience with training including teaching and/or leadership experience. Preferably, this experience will include both technical/systems training as well as non-technical training classes (e.g. customer service skills). Experience in performing technical and/or professional level education (e.g. training and competency testing, policies and procedures, and performing in-services) and designing educational/training materials is preferred. Ability to travel to various work sites. Employee is expected to provide personal transportation. Possession of a valid, Wisconsin driver license if the employee is operating a motor vehicle.    Ability to obtain or possession of relevant certifications required to provide training. These may include but are not limited to: Epic.  Knowledge of the principles and practices used in healthcare clinical operations preferred. Effective written and verbal communication skills. Knowledge and proficiency with English punctuation, grammar and spelling required. Knowledge of and ability to effectively use or learn computer software programs such as MS Office including word processing, spreadsheet, email, MS Teams and presentation programs such as PowerPoint. Knowledge of or ability to learn and effectively use various healthcare related systems software. Experience with Epic systems is desirable but not required. Knowledge of or ability to learn the major business operations of a managed care organization or business operations of a staff model clinic organization.  Ability to coach, mentor, and develop and provide educational programs in support of new and existing employees.  Ability to develop and prepare educational materials. Knowledge of and ability to apply project planning and project management practices and principles.  Effective planning and communication skills. Orientation to detail required. Ability to work independently. Ability to maintain organizational, personnel related and patient confidentiality. Knowledge of or ability to learn HIPAA privacy requirements. Ability to learn and adhere to OSHA standards and other patient care protocols. Ability to work effectively with all levels of an organization while providing excellent customer service. Ability to be culturally sensitive and work with diverse populations. Ability to manage multiple priorities. Commitment to meeting deadlines. Evening and weekend availability to provide appropriate training required. Professional manner necessary to deal courteously and effectively with members and the public.   The incumbent knows and abides by all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner. The incumbent understands our Mission, Vision, and Common Values (stated below) and is committed to promote these values in behavior and attitude.  Our Mission Statement: We partner with members and the communities we serve to maximize health and well-being. Our Vision: As a local, not-for-profit, member-owned Cooperative, we are the most trusted resource for lifelong health and well-being in the communities we serve. Our Values We are a not-for-profit Cooperative We are member-centered We are equitable and inclusive We are quality-driven We are innovative We are community involved   We believe: Healthcare is a human right. In treating all people with dignity and respect. There is strength in diversity. Equity celebrates our humanity. We are better together.