Customer Experience Manager - 12-month FTC

We are looking for an experienced Customer Experience Manager to join GSK on a 12-month fixed term basis based at GSK HQ, London.

You are required attend the office 2-3 days per week and additionally work field teams across the UK as required. You may be up to 20% travel required, which will be UK only.

• Lead planning and delivery of national and regional events across face-to-face, virtual and hybrid formats to maximise reach and engagement.
• Design customer journeys before, during and after events to improve registration, attendance, consent rates and follow-up conversion.
• Use data and insight to measure performance, identify gaps, and optimise channel mix and content for better outcomes.
• Ensure all customer engagement activity follows relevant governance and compliance standards and propose improvements where appropriate.
• Work with field teams, marketing colleagues and external suppliers to enhance interactivity and operational delivery of events.
• Share learnings across teams and support capability building to improve local execution and consistency.

Please take a copy of the Job Description, as this will not be available post closure of the advert. 
When applying for this role, please use the ‘cover letter’ of the online application or your CV to describe how you meet the competencies for this role, as outlined in the job requirements above. The information that you have provided in your cover letter and CV will be used to assess your application.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive.

We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us at UKRecruitment.Adjustments@gsk.com where you can also request a call.

Please note should your enquiry not relate to adjustments, we will not be able to support you through these channels. However, we have created a Recruitment FAQ guide. Click the Link where you will find answers to multiple questions we receive

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