Daily Revenue Clerk (FT)

SUMMARY The Daily Revenue Clerk under the direction of the Resort Operations Controller is responsible for processing the Resort’s revenue audit on a nightly basis. Additionally, this position is accountable for recording and maintaining the daily transactions incurred by the various resort departments, recording and distributing the daily statistics to appropriate departments and/or key employees as directed, and assists the Accounting team as needed.   ESSENTIAL DUTIES AND RESPONSIBILITIES Retrieve daily postings from all staff personnel that have entered financial transactions throughout the day Balance and record all posting transactions made in each of the following Resort areas – Spa Grand Traverse Golf Operations Retail Operations Food & Beverage Outlets Accounting Offices Membership and Group Billing Audio/Visual Operations Close any open outlet tickets and run register Process, record and submit for payment all credit card transactions Post room tax and any additional fees to all occupied rooms on a nightly basis Record all cash, check gift card, gift certificate and credit card transaction Pull daily and month end reports to balance and clear data for gift cards, gift certificates, and casino vouchers Ensure accuracy of all final numbers and details imported to the master sheet for accounting leadership review Cross train in other areas of accounting to assist co-workers if needed Maintain record of Accounting deadlines and monitor their completion Assist in the completion of daily, weekly and monthly reports used by Resort departments To provide strong support in day to day operations of the Accounting Department Maintain a good rapport with fellow employees and reflect a positive attitude Complete all assignments requested of you Must follow proper grooming and dress standards set forth by the Employee Handbook Maintain open line of communication with supervisor Must understand and abide by environmental practices of the resort Other duties as assigned   EDUCATION/EXPERIENCE Highschool diploma or GED required Prior accounting office experience preferred College courses in accounting or related fields helpful Strong computer skills in Excel and Word Calculator skills a must   OTHER SKILLS AND ABILITIES Must have proper listening skills Must have strong written and verbal communication skills Must be able to maintain patience and professional attitude when dealing with issues that may arise Must have the ability to comfortably handle confrontation Must have ability to manage, maintain and hold private highly confidential information Must be able to work independently and have exceptional problem-solving skills Must possess strong time management skills with little supervision Must have the ability to multitask and work well under pressure Must possess the ability to identify complex problems, evaluate options, and implement solutions Must possess excellent customer service and communication skills, both written and verbal; communicating information and ideas in speaking so that others will understand Must be motivated with a positive attitude and perform effectively under high pressure/volume Must have the ability to comprehend and follow directions Must have the ability to work productively under strict time restraints with variable deadlines; last-minute requests and changes will occur at any time Must have the ability to maintain eye contact and engage with internal and external guests in a courteous and professional manner   TYPICAL PHYSICAL DEMANDS Must be able to sit for long periods of time Must be capable of lifting or moving documentation boxes weighing up to 25 lbs Must be capable of working evening shifts. Must be capable of working long hours at times when business operations demand it While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. May occasionally be required to reach with hands and arms; stoop, kneel, crouch, or crawl; and taste or smell.   TYPICAL MENTAL DEMANDS There are deadlines that must be met. These include daily, weekly and monthly deadlines. Candidate must have the ability to work comfortably with these deadlines and meet them as required. This position is a direct reflection on the billing department of the Resort. Candidate must be able to listen, engage and resolve difficult issues that departments may present.   WORKING CONDITIONS Must be able to work in a fast-paced environment Must be comfortable with the pressure of deadlines Must be capable of maintaining a professional attitude when dealing with difficult phone conversations Evenings, weekends, and holidays may be required