Health Service Reception

Work Location: Various GCHC locations

Hours/Week: 35 hours per week

Length of Contract: Permanent Full-Time (35 hours/week)

Reports to: Clinic Supervisor, Primary Care

Existing vacancy

What We Live By:

Our Vision: A community without barriers to health and wellbeing.

Our Mission: We work with our community to promote and sustain health and wellbeing for all.

Our Values: Compassion, Social Justice, Courage, Integrity, Adaptability. 

Guelph Community Health Centre prioritizes people who face barriers to health and accessing services, and people who identify as:

• Homeless or at risk of homelessness 
• Living on low income 
• Newcomers to Canada with language barriers 
• Having moderate to severe mental health and/or addiction issues 
• Having moderate to severe disabilities 
• Indigenous First Nations, Inuit and Métis 
• Black, mixed race and racialized populations 
• Experiencing intersectional oppression 
• 2SLGBTQIA+ 
• Vulnerable children and their families experiencing conflict, isolation or attachment struggles

Program Description:

The Guelph CHC is located in the vibrant city of Guelph, Ontario, and provides primary care services and community health programs using an interdisciplinary, team-based approach.  We have innovative client-centered services delivered through the use of interdisciplinary teams.   Our clinical team consists of family physicians, nurse practitioners, and registered practical nurses, who work collaboratively with Guelph CHC community health workers, including social workers, dietitians, outreach workers, and cultural interpreters.  

Reports to Clinic Supervisor, the Health Services Receptionist acts as the primary contact between Guelph CHC clients and Health Care Practitioners. In all of the following, the Health Services Receptionist demonstrates a courteous, professional manner with sensitivity to our diverse client needs, including but not limited to language and literacy. 

Principal Job Duties: 

• Schedule client appointments including arranging interpretation services as required. 

• Receive/greet visitors and clients

• Answer incoming calls, direct clients, and process messages. 

• Make outgoing calls to arrange follow-up appointments; notify clients of upcoming appointments with the Guelph CHC, contact specialists, provide instructions for tests when required; reschedule appointments; obtain records/reports, etc. 

• Complete referrals and send relevant information to specialists for diagnostic tests; receive incoming information regarding appointments with specialists via fax/phone and notify clients. 

• Maintain electronic medical records

• Manage and check clinical inbox for directions and tasks from practitioners and complete appropriate follow-up. 

• Provide clerical services, including inputting current client registration, enrollment status for new clients, and updating client demographics. 

• Open and close the clinic and ensure the clinic is well maintained in an orderly fashion and all pertinent client information is securely locked up at the end of the workday. 

Knowledge, Skills, and Abilities: 

• Grade 12 diploma, college diploma or certificate in office, medical, or business administration preferred
• High proficiency with Microsoft Office Suite (Word, Excel, Outlook)
• At least 1 year experience working with customers and handling a fast-paced office environment, preferably in a health care setting
• Experience with Electronic Health Records is an asset
• Strong customer service skills especially as they related to our priority populations 
• Ability to multitask and work independently 
• Effective written and oral communication skills 
• Effective time management, decision making and organizational skills 
• A good team member and supportive of interdisciplinary practice. 
• High level of confidentiality 
• Work with other staff to implement improvements and efficiency 

We know that experience comes in many forms. If you have some of these qualities, are excited about this opportunity, and are a current employee of Guelph Community Health Centre then we want to hear from you. Please visit our website www.guelphchc.ca and apply using the online application tool. In your application, please include a resume and cover letter outlining how your skills, qualifications, and experience meet the position requirements.

Guelph Community Health Centre is committed to employment equity and encourages applications from all qualified candidates, including individuals from priority populations who may identify as 2SLGBTQIA+, persons with disabilities, Indigenous, First Nations, Inuit and Metis individuals, and members of Black and other racialized communities. 

We thank those who apply, and will contact only those who qualify for interviews.

If at any stage in the selection process you require accommodation, please let us know the nature of the required accommodation.

We require that all finalist applicants undergo a Criminal Record Check and Vulnerable Sector Screen through their local Police Services Branch prior to start date.