Mountain Sport Shop Manager - Giants Ridge

Compensation Amount:

Job Summary:

Job Description:

• Plans, develops, and directs daily operations. 
• Forecasts and analyzes sales, labor, and profit; and ensure compliance with established budget. 
• Recruits, supervises, trains, schedules, disciplines, reviews, and directs the retail shop’s staff.
• Establishes and implements loss prevention procedures. 
• Merchandises inventory to maximize sales and profit potential.  Directs and implements promotional strategies and programs.    
• Manage pre-season and ongoing merchandise purchasing to secure best available pricing and maintain appropriate inventory levels. Places orders in a timely manner and ensures the merchandise received is accurately inventoried and entered into the sales system.
• Responds to customer inquiries and resolves customer complaints. 
• Coordinates uniform purchases, as well as employee helmet programs.
• Maintains and ensures safe facility environment including standards for maintenance and upkeep of gift shop’s equipment, inventory, housekeeping, sanitation, cash control, and dress.  Notifies the Director of Skier Services of all unusual events, circumstances, or other safety or quality control issues.     
• Performs other related duties as assigned.

• High School Diploma/GED required. Bachelor’s or Business Degree preferred.
• At least 1-2 years of experience in related management required.
• Computer proficiency with the ability to utilize MS Word, Excel, and Photoshop.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the gift shop.  Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. 
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire work day and to climb steps regularly. 
• Withstanding temperature extremes in indoor/outdoor environments. 
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in a sometimes fast-paced environment.
• Physical presence at the job site is essential to perform job duties. 

• Cash register
• Inventory system
• Typical office equipment (computer, fax, telephone, copier, scanner, among others)

• 1-2 years of related management or leadership experience.
• Strong organization skills and the ability to balance multiple priorities in a fast-paced environment.
• A talent for leading, motivating, and holding a team accountable while creating a positive work environment. 
• Excellent customer service and problem-solving skills.
• Confidence working with sales, inventory, labor, budgets, and other retail performance measures. 
• Computer proficiency, including Microsoft Word and Excel.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer.  All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.