Winter Mountain Patrol - Giants Ridge

Compensation Amount:

Job Summary:

Job Description:

• Skiing or snowboarding to perform trail and mountain opening and closing procedures as assigned.
• As directed, patrol assigned patrol work area regularly while consistently greeting and engaging guests to promote a fun, safe and friendly atmosphere. 
• Help educate guests about mountain safety through active personal contact.
• Stop reckless skiers, and snowboarders and enforce Your Responsibility Code, Giants Ridge safety regulations and policies, including taking appropriate disciplinary action as needed.
• Administer emergency care / first aid / CPR when necessary.
• Safely and skillfully transport injured to patrol room.
• Be proficient with lift evacuation procedures and skills.
• Recognize and address existing and potential safety hazards. 
• As directed, perform daily trail maintenance including but not limited to marking trail openings and closures, placing/maintaining signage and fencing, and marking obstacles. 
• Understand the function of the equipment used and standard procedures for its care and safe operation.
• Maintain clean, safe and professional work areas.
• Develop and maintain appropriate reports and records as set forth by Giants Ridge patrol policy and procedures. 
• Maintain communication with other departments.

• Proficient ski/snowboarding skills.
• High School Diploma/GED – 15 to 17 years old may be eligible for Young Adult Patroller program.
• CPR/AED Certification required.
• Minimum Outdoor Emergency Care (OEC) certified, Certified Emergency Medical Technician (EMT) or paramedic – must be able to successfully challenge OEC course material. 
• Ability to demonstrate proficiency in skiing or snowboarding.
• Ability to proficiently handle patient transportation equipment.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities. 
• Ability to learn and develop new skills.
• Ability to problem solve.
• Strong communication skills, written and verbal.
• Excellent customer service.

• Moving about on foot, skis or snowboard to accomplish tasks, particularly frequent movements from place to place within the unit.
• Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, ability to lift, roll, pull and carry up to 200+ pounds with assistance.
• The ability to follow established policies and procedures when operating a snowmobile and/or UTV on the mountain.
• Ability to withstand extreme cold, wet and hot weather for long periods of time.
• Ability to stand or sit for long periods of time.
• Reading and writing work-related documents in English. 
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in a fast-paced environment. 
• Physical presence at the job site is essential to perform job duties.

• Ski/snowboard equipment
• UTV
• Wheeled rescues litter/toboggan
• Computer
• Handheld power tools

• Strong skiing or snowboarding skills with the ability to navigate all terrain confidently
• A commitment to safety and guest service
• Ability to work outdoors in all winter weather conditions
• Current Outdoor Emergency Care (OEC), Emergency Medical Technician (EMT) or Wildlife Fire & Rescue (WFR) certification or ability to obtain.
• Must have own equipment.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer.  All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.