Partner Success Manager - ServiceTitan

Position Summary:
The ServiceTitan Partner Success Manager (PSM) is the primary point of contact and strategic partner for a portfolio of brands within Guild Garage Group. This role is responsible for guiding brands through the full lifecycle of onboarding, implementation, adoption, optimization, and long-term success within ServiceTitan.
The PSM serves as the go-to expert for all ServiceTitan related initiatives, support, and operational best practices while driving continuous improvement and operational consistency across assigned brands.
This is a fast-paced, high-volume role requiring strong project management, training, coaching, and relationship management skills.
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Key Responsibilities

Partner Lifecycle Management

• Serve as the primary ServiceTitan partner for assigned brands 
• Guide brands from onboarding through operational maturity 
• Build strong relationships with leadership and operational teams 
• Ensure successful adoption of Guild Garage Group standards and best practices 

Onboarding & Implementation

• Lead onboarding and implementation of ServiceTitan core and Pro products, including CCP 
• Translate legacy workflows into scalable ServiceTitan processes and Guild standards 
• Project manage onboarding timelines, deliverables, and go-live execution
• Travel onsite for 1–2 weeks during go-live to support launch and stabilization 

Training & Coaching

• Train CSRs, dispatchers, technicians, and managers on ServiceTitan workflows and best practices 
• Provide ongoing coaching to improve adoption, consistency, and operational performance 
• Conduct weekly scorecard reviews with brands and coach teams on areas of opportunity and improvement 

Support & Continuous Improvement

• Act as the primary escalation point for ServiceTitan-related questions, issues, and initiatives 
• Identify opportunities to improve workflows, efficiency, and overall platform utilization 
• Support rollout of new tools, processes, and operational initiatives across brands 

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• Expert-level knowledge of ServiceTitan 
• Experience onboarding and supporting multi-location service businesses 
• Strong training, facilitation, and coaching skills 
• Proven project management and implementation experience 
• Ability to manage multiple brands and priorities in a high-volume environment 
• Strong communication, organization, and problem-solving skills 
• Willingness to travel as needed for onsite onboarding and support 

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What Success Looks Like

• Smooth onboarding and successful go-live execution 
• High ServiceTitan adoption and process consistency across brands
• Improved operational performance and KPI achievement
• Strong partner relationships and long-term engagement 
• Continuous improvement mindset across all assigned locations

If you’re a ServiceTitan expert who loves building scalable systems, managing complex integrations, and driving real results, we want to hear from you!

👉 Apply today and become a key player in the future of Guild Garage Group.