Fleet Coordinator

Gulf Winds International, Inc. is a leading provider of drayage, transloading, and storage, serving importers and exporters globally. The Company prides itself on innovation, people, and purpose, redefining expectations for intermodal trucking. With a robust presence at major ports, including Houston, Dallas, Mobile, Memphis, Savannah, Charleston, Norfolk, Baltimore, and Chicago, Gulf Winds is dedicated to delivering top-notch services through continuous investment in technology and infrastructure. Ownership: The company is backed by The Sterling Group, a Houston-based private equity firm. Since 1982, The Sterling Group has partnered with management teams to grow and build winning businesses in the industrial sector. Over 75% of Sterling’s past partnerships have been with family businesses and corporate carve-outs. Sterling excels as a partner bringing its operational focus and expertise to support company objectives. Today, Sterling has over $5.7 billion in assets under management.

Purpose of Position

The Fleet Coordinator provides day-to-day support to the Dispatch team by maintaining load visibility, communicating with drivers, updating operational systems, and assisting with the execution of the daily dispatch plan. This entry-level position serves as a key communication link between drivers, dispatchers, customer service, and terminal operations. The ideal candidate is highly organized, customer-focused, and eager to learn transportation and logistics operations.

Primary Job Responsibilities:

• Serve as the first point of contact for drivers requiring basic operational support and troubleshooting assistance.
• Escalate equipment, safety, service, or operational issues to the appropriate Dispatcher or Terminal Leadership team when necessary.
• Maintain accurate and timely load status updates within the Transportation Management System (TMS).
• Monitor equipment inventory, availability, and release status to ensure visibility for dispatch planning.
• Communicate dispatch plan updates, schedule changes, and load information to drivers.
• Provide load status updates to Customer Service, Scheduling, Planning, and other internal stakeholders.
• Compile and distribute operational reports and performance metrics for management review.
• Assist in tracking service performance, load completion, and operational exceptions.
• Support dispatchers in managing daily fleet activity and workload prioritization.
• Promote and reinforce current company safety initiatives and safety topics with drivers and team members.
• Maintain professional communication with drivers, customers, vendors, and internal departments.
• Support terminal operations and perform additional duties as assigned.

• High School Diploma or GED required.
• Minimum of one (1) year of work experience in a customer-facing, service-oriented, or logistics environment.
• Strong verbal and written communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic computer proficiency, including Microsoft Office applications.
• Strong attention to detail and problem-solving skills.
• Experience in customer service, hospitality, retail, transportation, logistics, or operations.