Guest Experience & Growth Lead

Nj-Bordentown-lead

MarketingGrowth Manager

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Quick Summary

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MarketingGrowth Manager

Benefits:

Bonus based on performance
Competitive salary
Employee discounts
Flexible schedule
Opportunity for advancement
Training & development
401(k) matching
Free food & snacks

Guest Experience & Growth Lead (Growth Track Role)

We have a Guest Experience & Growth Lead position available.

This is for someone who:

Is confident with sales
Wants growth opportunity
Enjoys leading by example
Is motivated by performance bonuses

This role:

Starts at hourly pay
Includes membership conversion bonuses
Has leadership growth potential
Would eventually help lead and develop the front desk team

Welcome, Empower, Connect!

At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month. Part time and full time positions available!

What sets Hand & Stone Apart:

Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.
Convenience – We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.
Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.
Family Focused- Strike the right work/life balance by making a difference in people’s lives and enhancing your own experience. Enjoy a 10% weekly KinderCare discount for childcare, along with personal care and discounts through the LifeMart program. **LifeMart program benefits available in spas who partner with ADP)

Our Spa Associates:

Meet membership sales goals.
Have a detailed knowledge of the menu of services
Provide excellent customer service to members and guests, while building lasting connections.
Effectively communicate sales, promotions, and service options with clients
Uphold spa cleanliness standards
Answer phones, schedule appointments, and file documents
Perform various other duties as assigned

Compensation
Base rate - 15.92 per hour PLUS $30 commission on every membership sold!
10% commision on retail products sold