Management Assistant - Customer Service Representative

United States·Los Angelesmid

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

Demonstrate exceptional customer service while applying focused sales techniques to determine customer needs to enhance their rental experience.

Requirements Summary

1-2 years of customer service experience 6+ months of sales experience Require strong English communication skills, both verbal and written Extremely high energy level Available to work nights,

Technical Tools

Customer Support SpecialistCustomer

Midway's growth is exciting and we are seeking a highly motivated, enthusiastic, and detail-oriented employee to join our Management Assistant program. We are in search of an energetic personality to mirror our Exotic, Luxury and Standard vehicle fleet and Customer Service. With Midway Car Rental's continued growth, the individual must be zealous in personal growth within the company and be a valuable asset to the company's growth.

Responsibilities

~1 min read

→Demonstrate exceptional customer service while applying focused sales techniques to determine customer needs to enhance their rental experience.
→Understand the Ins and Outs of the business with an ownership attitude.
→Prepare rental and return documents accurately and completely. Disclose rates, additional charges, rental terms and conditions, and obtain proper customer signatures.
→Be knowledgeable on vehicle fleet and be able to provide any additional information necessary regarding option and/or additional services offered.
→Assist customers by effectively responding to or resolving customer service issues.
→Maintain a professional appearance in both personal dress and office cleanliness.
→Perform other customer-related duties to ensure our service exceeds customer expectations.
→Process the Daily Business Report and other revenue reporting functions in an efficient and timely manner.
→Perform other duties as assigned by management. (*May include office/lot cleaning as well as car washing/vacuuming responsibilities)

Requirements

~1 min read

1-2 years of customer service experience
6+ months of sales experience
Require strong English communication skills, both verbal and written
Extremely high energy level
Available to work nights, weekends, and holidays
Passion for automobiles and working with the public
Great at multi-tasking
Attention to detail and organized
Pass background, inclusive of Pre-Employment Drug Test
Clean driving record (no more than one violation, DUI, reckless driving, or any other serious driving offenses in the last 3 years)
Minimum 3 years of licensed driving history
COVID Vaccination preferred

What We Offer

~1 min read

✓$19.50-$21.50 plus Bonus

✓The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, and education when applicable.

✓Paid Holidays, Vacations and Sick Days Off

✓Medical, Dental, and Vision insurances for full-time employees on the 1st month after 60 days of employment

✓401(k) participation and Employee Stock Ownership Plan for employees after 6 months of employment