Technical Support Specialist

India·Mumbaimid

Customer SupportTechnical Support Specialist

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Quick Summary

Overview

What we want to accomplish and why we need you? Having reached over 500 million devices, and processing over 7 billion conversations till date, Haptik is one of the world's largest Conversational Commerce companies.

Key Responsibilities

- Troubleshooting: Diagnose and resolve technical issues related to chatbot functionality, integration, and performance, collaborating with internal teams and clients as need to understand and read logs and identify the errors - Communication…

Requirements Summary

- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience). - Proven experience in a technical support role, with a strong emphasis on troubleshooting and customer service.

Technical Tools

jiracustomer-supportecommerce

Having reached over 500 million devices, and processing over 7 billion conversations till date, Haptik is one of the world's largest Conversational Commerce companies. We have built a robust set of technology tools that can enable any kind of conversational application, and are at the forefront of the paradigm shift of interaction from clicks to conversations. With a 400+ member strong team that includes some of the best minds in the industry, we’re truly poised to lead the Conversational Commerce revolution.

In 2019, we announced a major strategic partnership with Jio and are now a part of $65 billion internet conglomerate Reliance Jio Platforms.

To know more about the Life-at-Haptik, do check out this ~3.5 minutes video :Life at Haptik

What are Haptik's Core Company Values:

Ownership: You ensure things get done, get done on time, and get done correctly.
Perseverance: You are resilient against setbacks, sticking with things until you succeed.
Agility: You are able to adapt to change without losing momentum and vision.
Impact: You deliver the highest-quality work and nothing short of excellence gives you work fulfilment.
Integrity: You are trustworthy and always do the right thing, no matter how easy or hard.

Responsibilities

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Requirements

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Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.