Office Manager/Care Coordinator

Lawrenceville-Gamid

Care CoordinatorHealthcare Non-Clinical

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Quick Summary

Requirements Summary

Good communication, computer, and organizational skills Possess a positive attitude, good people skills,

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Care CoordinatorHealthcare Non-Clinical

Benefits:

Bonus based on performance
Competitive salary
Opportunity for advancement
Training & development

We are looking for an Office Manager/Care Coordinator to help manage our successful home care business! This role makes a significant impact on our daily operations and the ability to provide the best care to our client by coordinating office operations & care management.

You will be successful if you are highly detail-oriented and an expert at managing multiple priorities.

We pride ourselves on offering a rewarding work environment with various benefits including:

Competitive compensation
Performance incentives
Career growth and learning opportunities

Responsibilities:

Perform Client intakes and home consultations
Answer inquiry calls from clients or employees
Be the primary contact with potential clients and caregivers
Track and manage the life cycle of all new client leads
Maintain weekly KPIs and reports to the Administrator
Answer inquiry calls from clients or employees
Document all inquiry sales call in Wellsky CRM
Introduce caregiver to clients on 1st day of shift/schedule
Be part of the interview, hiring, and training process for all new staff
Manage client and employee files ensuring content complies with state and federal regulations
Keep documentation logs for all events, incidents, complaints, etc. that occur for both clients and staff
Fill in and cover clients shifts as needed during a call out
Must have prior experience as a CNA/HHA/PCA
Participate and attend Community Outreach & Community Liaisons
Attend Networking/Marketing/Recruitment events to bring in new clients and caregivers
Manages/supervise the EVV system ensuring that caregivers are clocking in/out of assigned shifts in a timely manner.
Maintains complete list of employee/caregivers call out, time off/ vacation requests.
Must be coachable and possess ability to accept constructive criticisms
Other duties as assigned