GBS Intermed Collections Assoc

Co - Medellin Ii Global Business Services-Gbs (comel)mid

Other

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Quick Summary

Key Responsibilities

Provides excellent customer service. Responds to customer inquiries within required service level agreement. Identifies, prioritizes, and resolves complex issues delaying payment. Develops, creates,

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

This position performs collection responsibilities according to established procedures for various types of customers. He/She impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure. This position manages customer import billing requests and responses. He/She has extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment. This position must have a knowledge of multiple products, services, or business units.

Responsibilities

~1 min read

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Bachelor’s Degree or International equivalent - Preferred
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Bachelor’s Degree or International equivalent in Business or related field - Preferred
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Proficiency in the use of Microsoft Office products
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Prior Collections experience
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Strong organizational and prioritization skills
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Basic negotiation skills
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Experience handling objections and gaining commitment – Preferred
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Conversational English – Required